Support Assistance. The TSO provides Support and Maintenance Services to the Internal Technical Representatives of Customers that are currently in payment of Support and Maintenance Services fees. The TSO is available to answer Questions. Direct installation/configuration of Customer environments or assistance in the development of custom applications for CiteRight Products is not included in Support and Maintenance Services. If a Customer wishes to acquire such assistance, such assistance is available through the CiteRight professional services group at the then-current consulting rates.
Appears in 5 contracts
Samples: Citeright Services Subscription Agreement, Citeright Services Subscription Agreement, Citeright Services Subscription Agreement
