Support Coverage. We do not provide Production or Development Support for Software that (a) you (or a third party) have modified or recompiled, (b) is running on hardware or hypervisor that is not Supported Hardware or (c) is running in an unsupported Use Case as described in an Exhibit. You are responsible for testing the Software before deploying it in your environment. You should also backup your systems on a regular basis and have those backups available if needed for support purposes.
Support Coverage. Standard Support is available via telephone and email Monday through Friday from 6am – 8pm EST, excluding major US holidays (the “Coverage Period”).
Support Coverage. Support is sold based upon the quantity of all Products You have purchased. Upon purchasing Support for a Product, You must purchase the same Support Level for all Product units that You own, use, or license and that are deployed or in use at the location(s) covered by Support.
Support Coverage. Support is provided in the English language but may be available in other languages based on available resources. Red Hat does not provide support for (a) any underlying infrastructure or for any third party products; (b) Software that (i) you (or a third party) have modified or recompiled, (ii) is running on hardware or platforms that are not Supported Configurations or (iii) is not running in its Supported Use Case. You are responsible for testing the Software before deploying it in your environment, backing up your systems on a regular basis and having those backups available if needed for support purposes. Except as otherwise expressly stated, Support does not include data migration or data recovery support.
Support Coverage. Support consists of (a) response to Error reports provided to a Certified Support Contact concerning the use of the Sumo Logic Technology; (b) E-mail Support; (c) Online Support; and (d) Sumo Logic Technology updates that Sumo Logic in its discretion makes generally available to its Support customers without additional charge. All Support will be provided in the English language. Each Support Level permits up to 5 Certified Support Contacts.
Support Coverage. Xxxxx Fargo Bank and PayPal will supply each other with primary contact information for their respective designated Client Managers and Technical Support Personnel. Xxxxx Fargo Bank will provide a dedicated service representative who i) has a strong understanding of the card acquiring industry; ii) understands card association politics and processes; iii) has a strong understanding of how Xxxxx Fargo Bank is organized; iv) has a strong understanding of how PayPal processes; v) and is dedicated full time to the PayPal account. Business hours support will be available 08:00am - 05:00pm Pacific for business and operational questions Monday through Friday. Partner Desk will be available 08:00 - 5:00 p.m. Pacific, Monday through Friday.
Support Coverage. All professional and consulting services must have an active accompanying support subscription.
Support Coverage. We do not provide Support for (a) advice on architecture, design, development or prototyping; (b) non-Red Hat Online Services or software, including but not limited to devices, operators, applications, infrastructure or tools that you or a third party provide or create; (c) access management or any security related processes that apply only to Your Account; (d) any work performed under a separate professional services engagement; (e) individuals who are not your Support Contact(s) (defined below); (f) Subscriptions running in excess of the number of Units you have purchased or outside the usage restrictions; or (g) for any changes you make to the Infrastructure Services account which negatively impacts the operation of the Online Services such as the removal of a load balancer, virtual machine instance, or any Infrastructure Services that the Online Services are dependent on. You are responsible for testing the Online Services and any Red Hat Content before deploying it in your environment and for providing support to your Authorized Users. You will back up Your Content on a regular basis and have those backups available if needed for support or other purposes.
Support Coverage. Subject to the terms hereof, OSI shall provide Support Services to Licensee for the Licensed Software indicated on the Initial Product Order and Subsequent Product Orders. OSI shall also provide Support Services hereunder for each additional Installation of Licensed Software, provided Licensee pays to OSI Initial License Fees and Annual Support Fees for such additional Installations as specified in subsequent Product Orders. Support Services must be obtained separately for each Installation of Licensed Software.
Support Coverage. FireMark will provide immediate technical support to BWIG from 8:00AM EST to 8:00PM EST, Monday through Friday. These will be referred to as primary support hours. During non-primary support hours, support calls will roll over to a cell phone and pager monitored by FireMark.
