Support Lifecycle. (a) EMI provides support on the current EMI Major Releases and the current Components Releases of all the software Products listed in the EMI Products Catalogue. EMI will also provide reasonable technical assistance on all its software Products during their lifetime, starting from the General Availability date of the Products first Major Release version. Problem Resolution may be limited to the current Major Release of Product. (b) EMI ends software support for a Major Release version when the second subsequent Major Release has been released. EMI will provide End-of-Support notification for discontinued software to the Customer through an announcement posted on the EMI website at the URLs:
Appears in 3 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
Support Lifecycle. (a) EMI provides support on the current EMI Major Releases and the current Components Releases of all the software Products listed in the EMI Products Catalogue. EMI will also provide reasonable technical assistance on all its software Products during their lifetime, starting from the General Availability date of the Products first Major Release version. Problem Resolution may be limited to the current Major Release of Product.
(b) EMI ends software support for a Major Release version when the second subsequent Major Release has been released. EMI will provide End-of-Support notification for discontinued software to the Customer Contributor through an announcement posted on the EMI website at the URLs:
Appears in 2 contracts
Samples: Operational Level Agreement, Operational Level Agreement
Support Lifecycle. (a) EMI provides support on the current EMI Major Releases and the current Components Releases of all the software Products listed in the EMI Products Catalogue. EMI will also provide reasonable technical assistance on all its software Products during their lifetime, starting from the General Availability date of the Products first Major Release version. Problem Resolution may be limited to the current Major Release of Product.
(b) EMI ends software support for a Major Release version when the second subsequent Major Release has been released. EMI will provide End-of-Support notification for discontinued software to the Customer through an announcement posted on the EMI website at the URLsURL:
Appears in 1 contract
Samples: Service Level Agreement
