Common use of Support Lifecycle Clause in Contracts

Support Lifecycle. (a) Check Point provides Support on the then-current Major Release and the Previous Sequential Release of all the Software products covered under a valid Software support plan. Check Point will also provide commercially reasonable technical assistance on all Software Products for a minimum of four (4) years, starting from the general availability date of the product’s Major Release version. ‘General availability date’ is defined as the date on which a product is officially made available for purchase, but Problem Resolution may be limited to the current Major Release of the product. (b) Check Point usually ends Software Support for a Major Release version only when the second subsequent major version has been released, or at least four (4) years have elapsed since the release of the major version in question. Check Point will provide End of Support notification for discontinued Software to Customer through an announcement posted on the Check Point Software Support Timeline website at URL: xxxxx://xxx.xxxxxxxxxx.xxx/support-services/support-life-cycle-policy/ (c) Check Point provides a comprehensive support lifecycle for its Hardware. Check Point TAC is available for Technical Assistance for up to five (5) years after Check Point’s new appliance availability announcement. The supported version includes the combination of the exact Hardware model number and the specification with the Check Point Software installed on it. (d) For Software or Operating System installed on Check Point Hardware: a. The then-current Major Release of the Software that was installed on the Hardware is fully supported until one (1) year after Check Point’s new appliance availability announcement. b. Maintenance releases/bug fixes are supplied for up to three (3) years after new appliance availability announcement. These fixes may require a Software upgrade by the Customer. c. Fixes and Software upgrades will be supplied to handle support issues for up to five (5) years after Check Point’s new appliance availability announcement. New Software releases may require the purchase of Hardware upgrades by the Customer. (e) Check Point provides Hardware Replacement for up to five (5) years after Check Point’s new appliance availability announcement. Hardware shall be repaired or replaced with same or similar products when needed, at Check Point’s discretion. (f) Check Point will provide the date of Check Point’s new appliance availability announcement and End of Support notification for discontinued Hardware to Customer through an announcement posted on the Check Point Appliance Support Timeline website at URL: xxxxx://xxx.xxxxxxxxxx.xxx/support- services/support-life-cycle-policy/. (g) Check Point reserves the right to modify Support Lifecycle policy at any time; notifications regarding changes in policy will be posted on the websites in Section 2.4 (b) and 2.4 (f).