SUPPORT LIMITATION. 4.1 Except as provided below, the maximum number of man hours that ARM shall be obligated to expend on any individual support case submitted to ARM by LICENSEE shall be capped at sixteen (16).
SUPPORT LIMITATION. 2.1 The Support Services shall not include the diagnosis and rectification of any fault resulting from:
SUPPORT LIMITATION. 2.1 The Support Services shall not include the diagnosis and rectification of any fault resulting from:
2.1.1 The improper use, operation or neglect of either the Software or the Equipment.
2.1.2 The modification of the Software or their merger (in whole or in part) with any other software, except where such merger or other linkage is defined in the Client’s specification and this has been agreed with CACI in writing.
2.1.3 The failure by the Client to implement reasonable recommendations previously advised by CACI in respect of or solutions to faults. Any such recommendations shall be made, taking due consideration of cost to the Client.
2.1.4 Any repair, adjustment, alteration or modification of the Software by any person other than CACI without CACI's prior written consent.
2.1.5 The use of the Software for a purpose for which they were not designed (including but without limitation a use which varies from that detailed in the Documentation).
2.1.6 Data corruption caused by any reason other than the failure of the Software to operate in accordance with the agreed specification.
2.1.7 Requests by the Client for Data amendments, deletions, insertions or changes in any way.
2.1.8 Failure by the Client to take back-ups of Data and programmes on a daily basis.
2.1.9 Modifications by the Client to the Equipment or set up thereof.
2.1.10 Where the Client requests or CACI recommends that archiving of Data is required.
2.2 The Client acknowledges and accepts that CACI cannot guarantee Support Services for Software that is two versions or more older than the current release.
2.3 CACI shall be entitled to levy additional charges if Support Services are provided in circumstances where any reasonably skilled and competent data processing operator would have judged the Client’s request to have been unnecessary and in diagnosing or rectifying any matter described in Clauses 2.1.1 to 2.1.10.
2.4 CACI shall levy additional charges in relation to Support Services provided to the Client which shall be levied by CACI monthly in arrears and shall be payable by the Client (together with Value Added Tax thereon) within thirty (30) days of receipt of an invoice.
2.5 For the purposes of this Clause, CACI shall have received a request from the Client if the Client shall have supplied to CACI a detailed description of any fault requiring Services and the circumstances in which it arose. Such details to be given forthwith upon the Client becoming aware of the same and in accordanc...
