Client Requests. GAN shall make commercially reasonable efforts to respond to technical service requests and other Client requests within two (2) Business Days (hereinafter defined as any day except any Saturday, Sunday, or public holiday). GAN, in its sole discretion, may assign a Client request a severity level code of “Critical” in which case GAN shall respond within one (1) business hour. A “Critical” code may be assigned by GAN, if and only if, Client’s server/network is down or seriously impacted, or the Client’s data is lost or destroyed and there is no reasonable workaround currently available.
Client Requests. The Company responds clearly within a reasonable timeframe to clients’ reasonable and analogous requests for the provision of information on execution policies or arrangements and the method of review thereof. In addition, the Company ensures that the cost of provision of such information is not disproportionate to the nature of the request and the importance of such information to the client.
Client Requests. NTT must promptly comply with any Client request or instruction from Authorized Persons requiring (a) NTT to amend, transfer, delete or otherwise process the personal data, or to stop, mitigate or remedy any unauthorized processing, (b) Client’s obligations regarding security of processing and (c) Client’s prior consultation obligations in terms of applicable Data Protection Laws, considering the nature of the processing and the information available to NTT.
Client Requests. GAN shall use commercially reasonable efforts to respond to technical service requests and other Client requests within one (1) Business Day (hereinafter defined as any day except any Saturday, Sunday, or the following holidays in the United States: New Year Day, Memorial Day, July Fourth, Labor Day, Thanksgiving and the day after Thanksgiving and Christmas Day).
Client Requests. NTT must promptly comply with any Client request or instruction from Authorized Persons requiring:
Client Requests. The Union and the Company recognize that the Client may request the reassignment, removal or suspension of transit drivers in certain circumstances. Such situations will be reviewed by the Company and the Union.
Client Requests. On request by the relevant local’s Business Agent, Employer will provide to that local a copy of any correspondence from clients for specific technician requests. Employer additionally agrees to provide the relevant local the names of any rostered or referred persons about whom a client relays any issue or complaint. Union and Employer agree to maintain appropriate discretion and review of any client complaints that may impact hiring decisions.
Client Requests. If the Company receives a request from an Administrator within a building or the district to remove an employee from a facility, then the Company shall notify the Union within two (2) business days of receiving the request. The Union may request to meet and discuss the removal, and the parties shall explore whether the individual may be relocated to another facility within the district, or to another Sodexo unit.
