SUPPORT OF VEEVA SYSTEM ADMINISTRATORS. Telephone and email support for Customer’s Veeva administrators is available from Veeva at no additional charge with the following parameters. Issue Type Support Time Response Time Initiated By Level 2 During Support Hours in the local time of the Support Region 4 business hours Web portal case on Veeva website Level 3 During Support Hours in the local time of the Support Region 1 business day Web portal case on Veeva website Level 4 During Support Hours in the local time of the Support Region 2 business days Web portal case on Veeva website
