Support Service Response Times. Support, E-mail, and web support ticket response times shall be based on Issue Severity Level, as defined in the Support Ticket Response Times table below. Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such e-mail or web support ticket request from Customer per the Issue Description guidelines given in the table below at AvePoint’s sole discretion. AvePoint shall make all commercially reasonable efforts to respond to such support requests within the given Response Time.
Appears in 14 contracts
Samples: Master Software License and Subscription Agreement, Master Software Licence and Subscription Agreement, Master Software Licence and Subscription Agreement
Support Service Response Times. Support, E-E- mail, and web support ticket response times shall be based on Issue Severity Level, as defined in the Support Ticket Response Re- sponse Times table below. Such Issue Severity Level shall be assigned by AvePoint at the time of receipt of such e-mail or web support ticket request from Customer per the Issue Description De- scription guidelines given in the table below at AvePoint’s sole discretion. AvePoint shall make all commercially reasonable reason- able efforts to respond to such support requests within the given Response Time.. SUPPORT RESPONSE TIMES
Appears in 2 contracts
Samples: Master Software Licence and Subscription Agreement 本ソフトウェアライセンスおよびサブスクリプション契約, Master Software Licence and Subscription Agreement 本ソフトウェアライセンスおよびサブスクリプション契約
