Common use of Support, Upgrade, Maintenance, etc Clause in Contracts

Support, Upgrade, Maintenance, etc. 3.4.1 EFI delivers Customer Care in accordance with the SLA Schedule 1. The Customer Care is provided as second and third level support to the Service, its functionality, maintenance, updates, and upgrades. 3.4.2 EFI Customer Care does not include technical support, assistance, maintenance, and similar support which is caused by or relating to the Customer´s own IT environment (first level support). The Customer shall at its own costs and risk provide for first level support from its own IT resources or third party providers, and may purchase such service from EFI or EFI´s authorized partner.

Support, Upgrade, Maintenance, etc. 3.4.1 EFI delivers Customer Care in accordance with the SLA Schedule 1. The Customer Care is provided as second and third level support to the Service, its functionality, maintenance, updates, updates and upgrades. 3.4.2 EFI Customer Care does not include technical support, assistance, maintenance, maintenance and similar support which is caused by or relating to the Customer´s own IT environment (first level support). The Customer shall at its own costs and risk provide for first level support from its own IT resources or third party providers, and may purchase such service from EFI or EFI´s authorized partner.

Support, Upgrade, Maintenance, etc. 3.4.1 EFI delivers Customer Care in accordance with the SLA Schedule 1. The Customer Care is provided as second and third level support to the ServiceServices, its functionality, maintenance, updates, updates and upgrades. 3.4.2 EFI Customer Care does not include technical support, assistance, maintenance, maintenance and similar support which is caused by or relating to the Customer´s own IT environment (first level support). The Customer shall at its own costs and risk provide for first level support from its own IT resources or third party providers, and may purchase such service from EFI or EFI´s authorized partner.