System Resolution Timelines. Arbre Technologies will use commercially reasonable efforts to replicate the issue in-house and correct the error or provide a work-around solution for each priority level and, if a work-around is the immediate solution, will attempt to provide a final resolution of the error within the following time-frames: Priority Level Defect Resolution Targets Approximate Communication Interval Critical Severity 24 Hours 2 Hours or Less High Severity 2 Business Days 1 Business Day Medium Severity 7 Business Days 2 Business Days Low Severity 30 Business Days As Needed
