Defect Resolution. Should we determine that an Offering has a defect, we will, at our sole option, repair the defect in the version of the Offering that you are then currently using or instruct you to install a newer version of the Offering with that defect repaired. We reserve the right to provide you with a workaround in lieu of fixing a defect should we in our sole judgment determine that it is more effective to do so.
Defect Resolution. Should Outcold Solutions in its sole judgment determine that there is a defect in the Licensed Software, it will, at its sole option, repair that defect in the version of the Software that Customer is currently using or instruct Customer to install a newer version of the Software with that defect repaired. Outcold Solutions reserves the right to provide Customer with a workaround in lieu of fixing a defect should it in its sole judgment determine that it is more effective to do so.
Defect Resolution. Arbre Technologies shall use commercially reasonable efforts to respond to customer reports of problems with the Arbre Technologies Products and Services and will attempt to provide status updates and resolve issues based on their Severity Level in the time frames set forth in the System Resolutions Timeline table in Section 5.2.
Defect Resolution. If there is a defect in the Software, AppDynamics will, at its sole option, repair that defect in the version of the Software that End User is currently using or instruct End User to install a newer version of the Software with that defect repaired. AppDynamics reserves the right to provide End User with a workaround in lieu of fixing a defect should it in its sole judgment determine that it is more effective to do so.
Defect Resolution. Should 3D Systems in its sole judgment determine that there is a defect in the Software, it will, at its sole option, repair that defect in the version of the Software that you are currently using or instruct you to install a newer version of the Software with that defect repaired. 3D Systems reserves the right to provide you with a workaround in lieu of fixing a defect. Should you report a purported defect in the Software to 3D Systems, 3D Systems may ask you to provide the following information: (i) a general description of the operating environment, (ii) a list of all hardware components, operating systems and networks, (iii) a reproducible test case, and (iv) any log files, trace and systems files. Your failure to provide this information may prevent 3D Systems from identifying and fixing that purported defect.
Defect Resolution. Should Splunk in its sole judgment determine that there is a defect in the Purchased Software, it will, at its sole option, repair that defect in the version of the Software that Customer is currently using or instruct Customer to install a newer version of the Software with that defect repaired. Splunk reserves the right to provide Customer with a workaround in lieu of fixing a defect should it in its sole judgment determine that it is more effective to do so.
Defect Resolution. Both Parties shall employ commercially reasonable efforts to resolve any issues or disputes associated with a Defective Product.
Defect Resolution. For so long as Licensee is entitled to receive maintenance and support services hereunder and has made payment required therefore, Virtual shall use reasonable commercial efforts to review, analyze, resolve, and correct any material deficiency or problem in using, operating, or executing the Software or any substantial deviation from the actual performance, utility, and functionality of the Software as represented in the Software documentation issued by Virtual from time to time (“Defects”) within a reasonable time after such Defect is reported to Virtual by Licensee. Virtual shall utilize qualified software engineers for the purpose of supporting the Software and resolving or correcting Defects hereunder. If appropriate as determined in the reasonable professional judgment of Virtual, Virtual shall provide support on-site at the facilities of Licensee or its affiliates (as the case may be) or any other location as agreed to in writing by the parties.
Defect Resolution. No Defect shall be considered resolved unless CIE has confirmed, in writing, that it is solved.
Defect Resolution. Resolution of submitted issues with the licensed software will depend upon a complete understanding of the variables unique to each situation with both parties working together to identify and resolve the issue.
