Common use of System Support Clause in Contracts

System Support. Irrespective of the termination of this Agreement, so long as any Outsourcing Services or Facilities Management agreement between BISYS and a Customer employing the System shall be in effect, OSI shall be obligated to provide ongoing maintenance support to BISYS for the OSI Proprietary Software and the OSI Interface Software as provided in Attachment 1 hereto Notwithstanding OSI's support provided under Attachment 1, BISYS agrees that it shall provide the first line of product and technical help desk support to its Customers. This shall include all of the day to day issues of functionality, error correction and customer service. In no instance shall OSI provide direct support to BISYS Customers. Said OSI services shall be provided seven (7) days per week, twenty four (24) hours per day for Priority A errors and during normal working hours for other errors. OSI shall furnish the names and telephone numbers of its personnel for both normal working hours and other times (e.g., holidays, weekends, etc.). BISYS shall provide the names and telephone numbers of the designated BISYS personnel assigned to work with OSI. BISYS agrees to use its best efforts to minimize the number of support contacts that it makes with OSI after the first five (5) outsourcing Services or Facilities Management Services installations made under this Agreement.

System Support. Irrespective of the termination of this Agreement, so long as any Outsourcing Services or Facilities Management agreement between BISYS and a Customer employing the System shall be in effect, OSI shall be obligated to provide ongoing maintenance support to BISYS for the OSI Proprietary Software and the OSI Interface Software as provided in Attachment 1 hereto Notwithstanding OSI's support provided under Attachment 1, BISYS agrees that it shall provide the first line of product and technical help desk support to its Customers. This shall include all of the day to day issues of functionality, error correction and customer service. In no instance shall OSI provide direct support to BISYS Customers. Said OSI services shall be provided seven (7) days per week, twenty four (24) hours per day for Priority A errors and during normal working hours for other errors. OSI shall furnish the names and telephone numbers of its personnel for both normal working hours and other times (e.g., holidays, weekends, etc.). BISYS shall provide the names and telephone numbers of the designated BISYS personnel assigned to work with OSI. Confidential Materials omitted and filed separately with the Securities and Exchange Commission. Asterisks denote omissions. BISYS agrees to use its best efforts to minimize the number of support contacts that it makes with OSI after the first five (5) [**] outsourcing Services or Facilities Management Services installations made under this Agreement.

System Support. Irrespective of the termination of this Agreement, so long as any Outsourcing Services or Facilities Management agreement between BISYS and a Customer employing the System shall be in effect, OSI shall be obligated to provide ongoing maintenance support to BISYS for the OSI Proprietary Software and the OSI Interface Software as provided in Attachment 1 hereto hereto. Notwithstanding OSI's support provided under Attachment 1, BISYS agrees that it shall provide the first line of product and technical help desk support to its Customers. This shall include all of the day to day issues of functionality, error correction and customer service. In no instance shall OSI provide direct support to BISYS Customers. Said OSI services shall be provided seven (7) days per week, twenty twenty-four (24) hours per day for Priority A errors and during normal working hours for other errors. OSI shall furnish the names and telephone numbers of its personnel for both normal working hours and other times (e.g., holidays, weekends, etc.). BISYS shall provide the names and telephone numbers of the designated BISYS personnel assigned to work with OSI. BISYS agrees to use its best efforts to minimize the number of support contacts that it makes with OSI after the first five (5) outsourcing [**] Outsourcing Services or Facilities Management Services installations made under this Agreement.