Common use of Technical Services and Customer Support Clause in Contracts

Technical Services and Customer Support. IXC is to provide first level customer support for all IXC Dedicated Access Internet customers. 7.1 Standard Service Customer Support Helpline PSI must staff an IXC Customer Support helpline with trained and qualified PSI customer support representatives from 8am-8pm EST/EDT Monday through Friday. Customer support staff must be trained in supporting Dedicated Internet Access service customers. Additionally, an outage support hotline (Netwatch) shall be staffed 24 hours per day, 7 days per week, 365 days per year for network access emergency reporting to IXC and its customers.

Technical Services and Customer Support. IXC is to provide first level customer support for all IXC Dedicated Access Internet customers. 7.1 Standard Service Customer Support Helpline STANDARD SERVICE CUSTOMER SUPPORT HELPLINE PSI must staff an IXC Customer Support helpline with trained and qualified PSI customer support representatives from 8am-8pm EST/EDT Monday through Friday. Customer support staff must be trained in supporting Dedicated Internet Access service customers. Additionally, an outage support hotline (Netwatch) shall be staffed 24 hours per day, 7 days per week, 365 days per year for network access emergency reporting to IXC and its customers.

Technical Services and Customer Support. IXC is to provide first level customer support for all IXC Dedicated Access Internet Managed Intranet WAN customers. 7.1 7.1. Standard Service Customer Support Helpline PSI must staff an IXC Customer Support helpline line with trained and qualified PSI customer support representatives from 8am-8pm EST/EDT Monday through Friday. Customer support staff must be trained in supporting Dedicated Internet Access Managed Intranet WAN service customers. Additionally, an outage support hotline (Netwatch) shall be staffed 24 hours per day, 7 days per week, 365 days per year for network access emergency reporting to IXC and its customers.