Terms and Conditions of Support. (a) Subject to such different or additional terms and conditions as may be set forth in Requirements of the RFP, and any other part of this Agreement, Consultant shall, at a minimum, provide support though a toll-free "800" telephone number connection to Consultant’s technical support staff, and through an Internet website though which NYSDOT staff may contact Consultant’s technical support staff, at least during the business hours of 7:30 am to 5:00 pm Eastern Standard Time, Monday through Friday, excluding state holidays, in order to present inquiries and/or requests for support and technical assistance, and to obtain such assistance. In accordance with the provisions of the Requirements of the RFP, and any other part of this Agreement providing NYSDOT with access to the current version of the proprietary, developed, or licensed third-party software and related systems involved in the project underlying this Agreement, Consultant’s obligation to provide ongoing support shall be limited to the then current version of such software and/or systems, and the immediately preceding version of same, for a period of twelve (12) months after it is first superseded.
Terms and Conditions of Support. (a) Subject to such different or additional terms and conditions as may be set forth in Requirements of the RFP, and any other part of this Agreement, Consultant shall, at a minimum, provide support though a toll-free "800" telephone number connection to Consultant’s technical support staff, and through an Internet website though which NYSDOT staff may contact Consultant’s technical support staff, at least during the business hours of 7:30 am to 5:00 pm Eastern Standard Time, Monday through Friday, excluding state holidays, in order to present inquiries and/or requests for support and technical assistance, and to obtain such assistance.
Terms and Conditions of Support. Subject to such different or additional terms and conditions as may be set forth in Requirements of the SOI, and any other part of this Agreement, Consultant shall at minimum provide good and sufficient twenty-four-hour, year-round support through a toll-free "800" telephone number connection to Consultant’s technical support staff, and through an Internet web site through which NYSDOT staff may contact Consultant’s technical support staff 24 hours a day, 7 days a week, 365 days per year, in order to present inquiries and/or requests for support and technical assistance, and obtain such assistance. In accordance with the provisions of this Requirements of the SOI, and any other part of this Agreement, providing NYSDOT with access to the current version of the proprietary, developed, or licensed third-party software and related systems involved in the project underlying this Agreement, Consultant’s obligation to provide ongoing support shall be limited to the then current version of such software and/or systems, and the immediately preceding version of same for a period of twelve (12) months after it is first superseded.
Terms and Conditions of Support. (a) Subject to such different or additional terms and conditions as may be set forth in Requirements of the RFP, and any other part of this Agreement, Consultant shall at minimum provide good and sufficient twenty-four-hour, year-round support though a toll-free "800" telephone number connection to Consultant’s technical support staff, and through an Internet web site though which NYSDOT staff may contact Consultant’s technical support staff 24 hours a day, 7 days a week, 365 days per year, in order to present inquiries and/or requests for support and technical assistance, and obtain such assistance.
Terms and Conditions of Support. A. For Software Support, RevQ shall only be responsible for providing Support for RevQ’s most current Release of the Software and for the three (3) previous releases of the Software.
