TEST CENTER COMPLIANCE Sample Clauses
TEST CENTER COMPLIANCE. The reputation of the MCP Program is based in part on the security and integrity of the exam taking experience. ATA shall make every effort to effectively communicate Microsoft's policies and procedures to the Customers and to ensure that all Customers are compliant with such policies and procedures. In addition, ATA must define and maintain a quality control and assurance program to ensure Customers adhere to Microsoft's policies and procedures. The primary objective is to initiate investigation of deviations from these policies and procedures within five (5) business days after said deviation is discovered. In the event that a Customer is suspected of deviations from Microsoft's policies and procedures, ATA shall take any reasonable steps to remedy the situation in a reasonably short period of time. In the event that ATA terminates a Customer's Training Agreement in accordance with Exhibit B of the Master Service Agreement, ATA will take reasonable steps to ensure that Candidate coverage is not affected, by identifying alternative locations for test delivery. On a monthly basis, ATA will submit summary reports to MCCL that include summary of findings, root cause analysis, corrective action taken, and ongoing measurement.
TEST CENTER COMPLIANCE. The reputation of the MCP program is based in part on the security and integrity of the exam taking experience. Sylvan should make every effort to ensure that all test centers are compliant with Sylvan's policies and procedures. In addition, Sylvan has defined a Quality Control and Assurance Program to ensure Sylvan's testing centers adhere to Sylvan's policies and procedures. The primary objective is to identify and correct deviations from Sylvan's standards within * business days. In the event that a Sylvan testing center is suspected of deviations from Sylvan's standard, Sylvan shall take any reasonable steps to remedy the situation. In the event that Sylvan terminates a testing center's contract, Sylvan will take reasonable steps to ensure that client coverage is not affected, by identifying alternative locations for test delivery. Sylvan will report instances of test center non-compliance in the Business Reviews. Microsoft reserves the right to secret shop Sylvan's testing centers to ensure the integrity of the exam experience and to ensure that Sylvan's policies and procedures are being followed. Such secret shopping shall be conducted in accordance with applicable local laws and regulations. If Microsoft discovers suspicious activity, Sylvan shall continue to investigate the test center(s) in question and take appropriate action. In addition, Microsoft reserves the right to disallow any Sylvan testing center from delivering Microsoft exams either based on Microsoft findings through secret shopping or from information provided by Sylvan indicating suspicious activity or a breach of exam security by a Sylvan testing center.