Time and Method. Both during the term of this Agreement and thereafter, to hold each other’s Confidential Information in confidence and to protect the disclosed Confidential Information by using the same degree of care to prevent the unauthorized use, dissemination or publication of the Confidential Information as they use to protect their own confidential information of a like nature.
Time and Method. Both during the term of this Agreement and for a period of five (5) years after termination or expiration of this Agreement to hold each other’s Confidential Information in confidence and to protect the disclosed Confidential Information by using the same degree of care to prevent the unauthorized use, dissemination or publication of the Confidential Information as they use to protect their own confidential information of a like nature.
Time and Method. SL1 - SL4 Support Hours. 8:00 am to 8:00 pm (Pacific time) Monday-Friday (excluding US holidays recognized by BigID) online and phone support for SL3 and SL4 technical issues relating to the use of the Licensed Software (including Errors or problems and assistance understanding specific features). E-mail: Xxxxxxx@xxxxx.xxx; Phone: (000) 000-0000.
Time and Method. Any notices under this Agreement shall be in writing and shall be deemed to be effectively given or made:
Time and Method. Order Receipt Automated receipt for service application received 2 working days from receiving order - Email Request for Validation Request for validation of service application 2 working days from Order Receipt - Email Order Confirmation Confirm that we can deliver the service and advise the Customer Commitment Date (CCD) (^2) 5 working days from Request for Validation - Email Progress Reports For all service applications, we will send an activation status report Weekly or as agreed with the customer - Email (^8) Service Completion Certificate When service is installed and billing will commence Within one day of implementation of service - Email Nextgen Service Commitment to Customers Reliability: A standard to which others in our industry aspire Communication: Timely, concise, relevant and anticipating customer needs Accountability: Issue ownership through to completion Effectiveness: Quiet achievers - customers should not notice us doing our job effectively Billing Accuracy: Striving for accuracy, openness and rapid dispute resolution Conduct: Always ethical and professional
