Tools/Connectivity Sample Clauses

Tools/Connectivity. Comcast is responsible for delivering voice and data communication from Comcast systems to Vendor’s desired termination point(s). Comcast is responsible for all costs associated with providing Vendor the appropriate access to Comcast’s billing and information systems noted below (“Comcast Tools”): **** **** **** **** **** **** **** **** Vendor will, when applicable, be responsible for implementing and testing all systems to ensure they are fully functional for CSRs. Vendor is responsible for providing terminating equipment, which reasonably satisfies technology requirements of Comcast. Any changes to the Comcast Tools / connectivity, including but not limited to modifications of or updates or additions to the Tools themselves or proposed new tools or changing the contents of the tools, will be handled in accordance to the Change Management process. Vendor is required to request access to Comcast’s systems for a Vendor agent as soon as possible but no later than the first day on which an agent is trained. Requests for agent access to Comcast systems must be fully qualified with all required agent information. Comcast requires up to **** to provision access to Comcast systems.