Common use of Training Standards Clause in Contracts

Training Standards. A. Client Procedures Training shall be provided for all new hires and continuous/annual training for all current employees assigned to work on Client’s Referred Accounts. Training must include the following for the line of business stated above: • Employee Handbook • Acceptable Use Policy • Security Awareness • Fair Debt Collection Practices Act • Telephone Consumer Protection Act • GLBA/Privacy and Protection • Submitting Suspicious Activity Reports Procedure • Electronic Funds Transfer Act/Regulation E • Skip Tracing • American Collection Association Code of Ethics Policy • Confidentiality and Non-Disclosure of Client’s Referred Accounts • State Laws governing collections • ID Theft/Fraud Awareness • Unfair, Deceptive or Abusive Act or Practice (UDAAP) • Fair Credit Reporting Act/Regulation • Bankruptcy • Debt Counseling/Financial Hardship Ongoing training or additional line-of-business specific documents will be provided to Agency as needed or determined by Client. Agency will be responsible for compliance of all communicated work standards and account handling.