Trouble Ticket Management System Sample Clauses

Trouble Ticket Management System. Contractor shall provide a trouble ticket management system as part of Support Services. Both Agency and Contractor will utilize Contractor’s [name] trouble ticket management system for tracking Support Services issues. Service Level Agreements Unless specified in a Service Level Agreement, Contractor shall deliver Application Services in accordance with the Service Level Agreements in this Section 6 beginning with [Implementation/Final Acceptance]. # SLA Name Performance Requirement Period of Measurement Liquidated Damages 1 Application Availability Application Services must be available 24 hours a day, 7 days a week, excluding pre-approved downtime for maintenance (99.99%). If Application Services will be unavailable during approved maintenance outage time periods, a notification at user log-on must specify why the Application is down, and when it is expected to be operational. Forty-eight (48) hours advanced written notice of scheduled downtime must be provided to Agency. Scheduled downtime must not interfere with Agency business and audit hours. Scheduled downtime must be between 1:00am and 4:00am Monday-Sunday (Pacific Time) unless approved in advance by Agency. Help Desk Services must be available to Agency during any downtime, in accordance with Help Desk Services requirements. Monthly 2 Response Time User Load 3 Incident Response 4 Incident Management 5 Defect Resolution 6 Business Continuity and Disaster Recovery Exhibit C INSURANCE Contractor shall obtain at Contractor’s expense the insurance specified in this Exhibit C prior to performing under this Contract, and shall maintain it in full force and at its own expense throughout the duration of this Contract, and as required by any extended reporting period or tail coverage requirements, and all Warranty Periods that apply. Contractor shall obtain the following insurance from insurance companies or entities that are authorized to transact the business of insurance and issue coverage in the State of Oregon and that are acceptable to Agency. Coverage must be primary and non-contributory with any other insurance and self-insurance. Contractor shall pay for all deductibles, self-insured retention and self-insurance, if any. INSURANCE REQUIRED.
Sample 1Sample 2
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Trouble Ticket Management System. Contractor shall provide a trouble ticket management system as part of Support Services. Both Agency and Contractor will utilize Contractor’s [name] trouble ticket management system for tracking Support Services issues.
Sample 1
Trouble Ticket Management System. Contractor shall provide a trouble ticket management system as part of Support Services. Both Agency and Contractor will utilize Contractor’s [name] trouble ticket management system for tracking Support Services issues. Service Level Agreements Unless specified in a Service Level Agreement, Contractor shall deliver Subscription Services in accordance with the Service Level Agreements in this Section 6 beginning with [Implementation/Final Acceptance]. # SLA Name Performance Requirement Period of Measurement Liquidated Damages 1 Application Availability Subscription Services must be available 24 hours a day, 7 days a week, excluding pre-approved downtime for maintenance (99.99%). If Subscription Services will be unavailable during approved maintenance outage time periods, a notification at user log-on must specify why the Application is down, and when it is expected to be operational. Forty-eight (48) hours advanced written notice of scheduled downtime must be provided to Agency. Scheduled downtime must not interfere with Agency business and audit hours. Scheduled downtime must be between 1:00am and 4:00am Monday-Sunday (Pacific Time) unless approved in advance by Agency. Help Desk Services must be available to Agency during any downtime, in accordance with Help Desk Services requirements. Monthly 2 Response Time User Load 3 Incident Response 4 Incident Management 5 Defect Resolution 6 Business Continuity and Disaster Recovery Exhibit C INSURANCE EXHIBIT D CERTIFICATION STATEMENT FOR INDEPENDENT CONTRACTOR Contractor certifies Contractor meets the following standards:
Sample 1

Related to Trouble Ticket Management System

  • Financial Management System Subrecipient shall establish and maintain a sound financial management system, based upon generally accepted accounting principles. Contractor’s system shall provide fiscal control and accounting procedures that will include the following:

  • Quality Management System Supplier hereby undertakes, warrants and confirms, and will ensue same for its subcontractors, to remain certified in accordance with ISO 9001 standard or equivalent. At any time during the term of this Agreement, the Supplier shall, if so instructed by ISR, provide evidence of such certifications. In any event, Supplier must notify ISR, in writing, in the event said certification is suspended and/or canceled and/or not continued.

  • STATEWIDE CONTRACT MANAGEMENT SYSTEM If the maximum amount payable to Contractor under this Contract is $100,000 or greater, either on the Effective Date or at any time thereafter, this section shall apply. Contractor agrees to be governed by and comply with the provisions of §§00-000-000, 00-000-000, 00-000-000, and 00- 000-000, C.R.S. regarding the monitoring of vendor performance and the reporting of contract information in the State’s contract management system (“Contract Management System” or “CMS”). Contractor’s performance shall be subject to evaluation and review in accordance with the terms and conditions of this Contract, Colorado statutes governing CMS, and State Fiscal Rules and State Controller policies.

  • PERFORMANCE MANAGEMENT SYSTEM 5.1 The Employee agrees to participate in the performance management system that the Employer adopts or introduces for the Employer, management and municipal staff of the Employer.

  • Management Information System The M&E Plan will describe the information system that will be used to collect data, store, process and deliver information to relevant stakeholders in such a way that the Program information collected and verified pursuant to the M&E Plan is at all times accessible and useful to those who wish to use it. The system development will take into consideration the requirement and data needs of the components of the Program, and will be aligned with existing MCC systems, other service providers, and ministries.

  • Management Information Systems A. The CONTRACTOR shall maintain a process that collects, analyzes, integrates, and reports data. (42 C.F.R. § 438.242(a); Cal. Code Regs., tit. 9, § 1810.376.) This process shall provide information on areas including, but not limited to, utilization, claims, grievances, and appeals. (42 C.F.R. § 438.242(a).)

  • Information Services Traffic 5.1 For purposes of this Section 5, Voice Information Services and Voice Information Services Traffic refer to switched voice traffic, delivered to information service providers who offer recorded voice announcement information or open vocal discussion programs to the general public. Voice Information Services Traffic does not include any form of Internet Traffic. Voice Information Services Traffic also does not include 555 traffic or similar traffic with AIN service interfaces, which traffic shall be subject to separate arrangements between the Parties. Voice Information services Traffic is not subject to Reciprocal Compensation as Local Traffic under the Interconnection Attachment.

  • The Web Services E-Verify Employer Agent agrees to, consistent with applicable laws, regulations, and policies, commit sufficient personnel and resources to meet the requirements of this MOU.

  • Information Technology Accessibility Standards Any information technology related products or services purchased, used or maintained through this Grant must be compatible with the principles and goals contained in the Electronic and Information Technology Accessibility Standards adopted by the Architectural and Transportation Barriers Compliance Board under Section 508 of the federal Rehabilitation Act of 1973 (29 U.S.C. §794d), as amended. The federal Electronic and Information Technology Accessibility Standards can be found at: xxxx://xxx.xxxxxx-xxxxx.xxx/508.htm.

  • Educational Services Any service or supply for education, training or retraining services or testing including: special education, remedial education; cognitive remediation; wilderness/outdoor treatment, therapy or adventure programs (whether or not the program is part of a Residential Treatment facility or otherwise licensed institution); job training or job hardening programs; educational services and schooling or any such related or similar program including therapeutic programs within a school setting.

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