Undercharging. 18.1 Where you have been undercharged we will inform you and we may recover from you any amount you have been undercharged. 18.2 Where any amount undercharged is as a result of an act or omission on our part we will recover only the amounts owed to us in the 12 months prior to us advising you in writing that there has been an error. 18.3 We will list the amount to be recovered as a separate item in a special bill or on the next bill, together with an explanation of that amount. 18.4 We will not charge you interest on amounts recovered due to an error on our part and we will offer you a period of time to repay the amounts undercharged at least equal to the period of undercharging if less than 12 months or 12 months in any other case.
Appears in 9 contracts
Samples: Standard Customer Sales Contract, Customer Sale Contract, Sales Contract
Undercharging.
18.1 Where you have been undercharged we will inform you and we may recover from you any amount you have been undercharged.
18.2 Where any amount undercharged is as a result of an act or omission on our part we will recover only the amounts owed to us in the 12 months prior to us advising you in writing that there has been an error.
18.3 We will list the amount to be recovered as a separate item in a special bill or on the next bill, together with an explanation of that amount.
18.4 We will not charge you interest on amounts recovered due to an error on our part and we will offer you a period of time to repay the amounts undercharged at least equal to the period of undercharging if less than 12 months or 12 months in any other case.
Appears in 1 contract
Samples: Sales Contracts
Undercharging. 18.1 21.1 Where you have been undercharged we will inform you and we may recover from you any amount you have been undercharged.
18.2 21.2 Where any amount undercharged is as a result of an act or omission on our part we will recover only the amounts owed to us in the 12 months prior to us advising you in writing that there has been an error.
18.3 21.3 We will list the amount to be recovered as a separate item in a special bill or on the next bill, together with an explanation of that amount.
18.4 21.4 We will not charge you interest on amounts recovered due to an error on our part and we will offer you a period of time to repay the amounts undercharged at least equal to the period of undercharging if less than 12 months or 12 months in any other case.
Appears in 1 contract
Samples: Standard Customer Sales Contract
Undercharging. 18.1 17.1 Where you have been undercharged we will inform you and we may recover from you any amount you have been undercharged.
18.2 17.2 Where any amount undercharged is as a result of an act or omission on our part we will recover only the amounts owed to us in the 12 months prior to us advising you in writing that there has been an error.
18.3 17.3 We will list the amount to be recovered as a separate item in a special bill or on the next bill, together with an explanation of that amount.
18.4 17.4 We will not charge you interest on amounts recovered due to an error on our part and we will offer you a period of time to repay the amounts undercharged at least equal to the period of undercharging if less than 12 months or 12 months in any other case.
Appears in 1 contract
Samples: Customer Sale Contract