Undercharging. (a) Where we have undercharged you, otherwise than as a result of our or your distribution entity’s act or omission, we may recover from you the amount undercharged. (b) Where you have been undercharged as a result of our or your distribution entity’s act or omission, we can only recover the amount undercharged in the 9 months prior to the date we notify you of the undercharging. This 9 month restriction does not apply where you have been undercharged as a result of illegal use of electricity. (c) We must offer you the opportunity to pay an undercharged amount in instalments over the same period of time during which you were undercharged if this was less than 12 months, or otherwise 12 months..
Appears in 5 contracts
Samples: Standard Retail Contract, Standard Retail Contract, Standard Retail Contract
Undercharging. (a) Where we have undercharged you, otherwise than as a result of our or your distribution entity’s act or omission, we may recover from you the amount undercharged.
(b) Where you have been undercharged as a result of our or your distribution entity’s act or omission, we can only recover the amount undercharged in the 9 12 months prior to the date we notify you of the undercharging. This 9 12 month restriction does not apply where you have been undercharged as a result of illegal use of electricity.
(c) We must offer you the opportunity to pay an undercharged amount in instalments over the same period of time during which you were undercharged if this was less than 12 months, or and otherwise 12 months..comply with the terms of the Electricity Industry Code.
Appears in 2 contracts
Undercharging. (a) Where we have undercharged you, otherwise than as a result of our or your distribution entity’s act or omission, we may recover from you the amount undercharged.
(b) Where you have been undercharged as a result of our or your distribution entity’s act or omission, we can only recover the amount undercharged in the 9 912 months prior to the date we notify you of the undercharging. This 9 912 month restriction does not apply where you have been undercharged as a result of illegal use of electricity.
(c) We must offer you the opportunity to pay an undercharged amount in instalments over the same period of time during which you were undercharged if this was less than 12 months, ,. or otherwise 12 months... and otherwise comply with the terms of the Electricity Industry Code.
Appears in 1 contract
Samples: Standard Retail Contract