Common use of Undercharging Clause in Contracts

Undercharging. If the Retailer undercharges the Customer because of an error, including a metering error, then the Retailer can ask the Customer to make a correcting payment, but: a) if the Customers are paying a residential tariff, the correcting payment will only relate to errors for (at most) the 12 months before the Customer’s most recent bill; and b) the Retailer will show the correcting payment as a separate item in the Customer bill, with an explanation; and c) the Retailer will not charge the Customer interest on the correcting payment.

Undercharging. If the Retailer undercharges the Customer because of an error, including a metering error, then the Retailer can ask the Customer to make a correcting payment, but: a) if the Customers are paying a residential tariffprice, the correcting payment will only relate to errors for (at most) the 12 months before the Customer’s most recent bill; and b) the Retailer will show the correcting payment as a separate item in the Customer bill, with an explanation; and c) the Retailer will not charge the Customer interest on the correcting payment.

Undercharging. If the Retailer undercharges the Customer because of an error, including a metering error, then the Retailer can ask the Customer to make a correcting payment, but: a) if the Customers are paying a residential tariffprice, the correcting payment will only relate to errors for (at most) the 12 months before the Customer’s most recent billxxxx; and b) the Retailer will show the correcting payment as a separate item in the Customer billxxxx, with an explanation; and c) the Retailer will not charge the Customer interest on the correcting payment.