Unscheduled SaaS Maintenance. Contractor shall use commercially reasonable efforts to prevent more than one (1) hour of continuous down time during business hours in any month for which unscheduled SaaS maintenance is required. If Contractor fails to meet this obligation for a period of three successive calendar months, Contractor shall furnish City with a Performance Credit in the amount of 10% of the Services Fees (as calculated on a monthly basis for the reporting month).
Appears in 7 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement, Software as a Service Agreement
Unscheduled SaaS Maintenance. Contractor shall will use commercially reasonable efforts to prevent more than one (1) hour of continuous down time during business hours Business Hours in any month for which unscheduled Unscheduled SaaS maintenance Maintenance is required. If In the event Contractor fails to meet this obligation for a period of three successive calendar months, Contractor County shall furnish City with be due a Performance Credit in the amount of 10% of the Services Fees (as calculated on a monthly basis for the reporting month).
Appears in 3 contracts
Samples: Contract for Web Application Services, Contract, Contract
Unscheduled SaaS Maintenance. Contractor shall will use commercially reasonable efforts to prevent more than one (1) hour of continuous down time during business hours Business Hours in any month for which unscheduled Unscheduled SaaS maintenance Maintenance is required. If In the event Contractor fails to meet this obligation for a period of three successive calendar months, Contractor shall furnish City with a Performance Credit in the amount of 10% of the Services Fees (as calculated on a monthly basis for the reporting month).City
Appears in 2 contracts
Samples: Software as a Service Agreement, Software as a Service Agreement
Unscheduled SaaS Maintenance. Contractor shall use commercially reasonable efforts to prevent more than one (1) hour of continuous down time during business hours in any month for which unscheduled SaaS maintenance is required. If Contractor fails to meet this obligation for a period of three (3) successive calendar months, Contractor shall furnish City with a Performance Credit in the amount of 10% of the Services Fees (as calculated on a monthly basis for the reporting month).
Appears in 1 contract
Samples: Software as a Service Term Sheet
Unscheduled SaaS Maintenance. Contractor shall use commercially reasonable efforts to prevent more than one (1) hour of continuous down time during business hours in any month for which unscheduled SaaS maintenance is required. If Contractor fails to meet this obligation for a period of three successive calendar months, Contractor shall furnish City with a Performance Credit in the amount of ten percent (10% %) of the Services Fees (as calculated on a monthly basis for the reporting month).
Appears in 1 contract
Samples: Software as a Service Agreement
Unscheduled SaaS Maintenance. Contractor shall use commercially reasonable efforts to prevent more than one (1) hour of continuous down time during business hours in any month for which unscheduled SaaS maintenance is required. If Contractor fails to meet this obligation for a period of three successive calendar months, Contractor shall furnish City with a Performance Credit in the amount of 10% of the Services Fees fees (as calculated on a monthly basis for the reporting month).
Appears in 1 contract
Samples: Software as a Service Agreement
