Common use of UPGRADES AND SUPPORT Clause in Contracts

UPGRADES AND SUPPORT. This License shall entitle you to version updates and upgrades of the Software for the period of twelve months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the decimal point, i.e. 2.1 to 2.2) and an “upgrade” is a major release of the Software and is defined as that which incorporates major new features or enhancement that increase the core functionality of the Software (and may be identified by the change of the revision to the left of the decimal point, i.e. 2.X to 3.X). Whether a version release is an update or an upgrade is determined by Vanilla Components in its sole discretion. This License shall entitle you to complimentary technical support of the Software via email for twelve months from the date of your purchase. This technical support is subject to a limit of 90 support hours, provided and logged by Vanilla Components support agents. The support hours are non-transferable, non-refundable, and do not carry over to other license purchases or subscription renewals if not used within twelve months of the original purchase. This technical support shall not include support related to hardware of any kind, including without limitation servers that you use to deploy the Software or clients that users use to access your implementation of the software.

Appears in 1 contract

Samples: License Agreement

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UPGRADES AND SUPPORT. This License shall entitle you to version updates and upgrades of the Software for the period of twelve months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the decimal point, i.e. 2.1 3.1 to 2.23.2) and an “upgrade” is a major release of the Software and is defined as that which incorporates major new features or enhancement that increase the core functionality of the Software (and may be identified by the change of the revision to the left of the decimal point, i.e. 2.X 4.X to 3.X5.X). Whether a version release is an update or an upgrade is determined by Vanilla Components amCharts in its sole discretion. This License shall entitle you to complimentary technical support of the Software via email for twelve months from the date of your purchase. This technical support is subject to a limit of 90 support hours, provided and logged by Vanilla Components amCharts support agents. The support hours are non-non- transferable, non-refundable, and do not carry over to other license purchases or subscription renewals if not used within twelve months of the original purchase. This technical support shall not include support related to hardware of any kind, including without limitation servers that you use to deploy the Software or clients that users use to access your implementation of the software.

Appears in 1 contract

Samples: Amcharts Software Extended Oem License Agreement

UPGRADES AND SUPPORT. This License shall entitle you to version updates and upgrades of the Software for the period of twelve months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the decimal point, i.e. 2.1 to 2.2) and an “upgrade” is a major release of the Software and is defined as that which incorporates major new features or enhancement that increase the core functionality of the Software (and may be identified by the change of the revision to the left of the decimal point, i.e. 2.X to 3.X). Whether a version release is an update or an upgrade is determined by Vanilla Components in its sole discretion. This License shall entitle you to complimentary technical support of the Software via email for twelve months from the date of your purchase. This technical support is subject to a limit of 90 12 support hours, provided and logged by Vanilla Components support agents. The support hours are non-transferable, non-refundable, and do not carry over to other license purchases or subscription renewals if not used within twelve months of the original purchase. This technical support shall not include support related to hardware of any kind, including without limitation servers that you use to deploy the Software or clients that users use to access your implementation of the software.

Appears in 1 contract

Samples: Please Read

UPGRADES AND SUPPORT. This License shall entitle you to version updates and upgrades of the Software for the period of twelve months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the decimal point, i.e. 2.1 3.1 to 2.23.2) and an “upgrade” is a major release of the Software and is defined as that which incorporates major new features or enhancement that increase the core functionality of the Software (and may be identified by the change of the revision to the left of the decimal point, i.e. 2.X 4.X to 3.X5.X). Whether a version release is an update or an upgrade is determined by Vanilla Components amCharts in its sole discretion. This License shall entitle you to complimentary technical support of the Software via email for twelve months from the date of your purchase. This technical support is subject to a limit of 90 30 support hours, provided and logged by Vanilla Components amCharts support agents. The support hours are non-non- transferable, non-refundable, and do not carry over to other license purchases or subscription renewals if not used within twelve months of the original purchase. This technical support shall not include support related to hardware of any kind, including without limitation servers that you use to deploy the Software or clients that users use to access your implementation of the software.

Appears in 1 contract

Samples: License Agreement

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UPGRADES AND SUPPORT. This License shall entitle you to version updates and upgrades of the Software for the period of twelve months from the date of your purchase. For the purpose of this License, an “update” of the Software is defined as that which adds minor functionality enhancements or any bug fix to the current version (and may be identified by the change of the revision to the right of the decimal point, i.e. 2.1 to 2.2) and an “upgrade” is a major release of the Software and is defined as that which incorporates major new features or enhancement that increase the core functionality of the Software (and may be identified by the change of the revision to the left of the decimal point, i.e. 2.X to 3.X). Whether a version release is an update or an upgrade is determined by Vanilla Components in its sole discretion. This License shall entitle you to complimentary technical support of the Software via email for twelve months from the date of your purchase. This technical support is subject to a limit of 90 30 support hours, provided and logged by Vanilla Components support agents. The support hours are non-transferable, non-refundable, and do not carry over to other license purchases or subscription renewals if not used within twelve months of the original purchase. This technical support shall not include support related to hardware of any kind, including without limitation servers that you use to deploy the Software or clients that users use to access your implementation of the software.

Appears in 1 contract

Samples: Datagridxl Software Oem License Agreement

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