Common use of Vendor Staff Training Clause in Contracts

Vendor Staff Training. Vendor shall be responsible to facilitate and present training to Vendor Staff that will be providing Services on all applicable Citizens’ policies, Citizens’ systems, and other applicable items identified by Citizens. Vendor must conduct its staff training using training materials provided by Citizens and will be responsible to train all individuals who will be working on, or in any way associated with this Agreement on an initial and annual basis. The required initial training must be completed prior to Vendor receiving and accepting any Assignments. Vendor Staff may be required to attend additional training (online and/or classroom) sessions, as is deemed necessary by Citizens’ Contract Manager or designee. Citizens reserves the right to attend, request proof of attendance and/or completion documents from the Vendor. Vendor will provide Citizens’ Contract Manager or designee with proof of training no later than ten (10) calendar days after completion of training. Vendor shall be responsible for maintaining complete training records for Vendor Staff. To meet Citizens’ training requirements, Vendor shall complete the following for Vendor Staff who are providing Services: 3.7.5.1. Vendor, at its own expense, shall participate in Citizens’ initial half-day training for Vendor’s provided trainers, which will be a train-the trainer environment to be held at Citizens’ Jacksonville office location. 3.7.5.2. Vendor shall provide, at a minimum, annual recertification training with Citizens’ issued training materials to Vendor Staff. Recertification training may occur through a webinar. Citizens reserves the right to request training dates, proof of attendance, documents, and the training site location. In addition, Vendor shall ensure that Vendor Staff are properly trained and proficient in the use of the most recent version of CAIS, any alternative Assignment notification and/or management system, and any other legislatively mandated training. Citizens’ reserves the right, at its sole discretion, to institute the training via a learning management system that tracks and records Vendor Staff training and scores.