Common use of Warranty Upgrade and Post Clause in Contracts

Warranty Upgrade and Post. Warranty Service (also known as Maintenance Service) The service type of your Statement of Limited Warranty and any applicable Warranty Extension will be upgraded to the service type below according to the Warranty Upgrade you purchase. Service is available for Lenovo machines only if the Warranty Upgrade was purchased and registered during the machine’s initial base warranty period or for Post Warranty if the machine is in good working order as determined by Lenovo. We reserve the right to inspect a Machine within one month from the purchase date of the Service. If the Machine is not in an acceptable condition for Service, as determined by Lenovo, we will notify you, advise you of the cost to bring the machine up to working order or terminate the post- warranty coverage. In the event there is a gap between the end of the machines warranty period and the purchase and completed registration of a post- warranty maintenance agreement, Lenovo reserves the right to refuse service for the first 30 days of the post-warranty coverage. This is in addition to the requirement for the machine to be in good working service at the start of the coverage period and to be available for inspection by Lenovo to verify this. Service Definitions/Descriptions Customer Replaceable Unit (“CRU”) Lenovo will ship CRUs to you for you to install. Tier 1 CRUs require little skill to install while Tier 2 CRUs require some technical skill and tools. You may request that a Lenovo authorized Service Provider install Tier 2 CRUs, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU and whether a defective CRU must be returned. If a return is required, 1) return instructions and a container are shipped with the replacement CRU; and 2) you will be charged for the replacement CRU if Lenovo does not receive the defective CRU. You may find a list of CRUs and their designation in the publication that was shipped with your product or at xxx.xxxxxx.xxx/XXXx.

Warranty Upgrade and Post. Warranty Service (also known as Maintenance Service) The service type of your Statement of Limited Warranty and any applicable Warranty Extension will be upgraded to the service type below according to the Warranty Upgrade you purchase. Service is available for Lenovo machines only if the Warranty Upgrade was purchased and registered during the machine’s initial base warranty period or for Post Warranty if the machine is in good working order as determined by Lenovo. We reserve the right to inspect a Machine within one month from the purchase date of the Service. If the Machine is not in an acceptable condition for Service, as determined by Lenovo, we will notify you, advise you of the cost to bring the machine up to working order or terminate the post- warranty coverage. In the event there is a gap between the end of the machines warranty period and the purchase and completed registration of a post- post-warranty maintenance agreement, Lenovo reserves the right to refuse service for the first 30 days of the post-warranty coverage. This is in addition to the requirement for the machine to be in good working service at the start of the coverage period and to be available for inspection by Lenovo to verify this. 4.2. Peningkatan Garansi dan Layanan Purna Garansi (disebut juga Jasa Pemeliharaan) Jenis layanan Pernyataan Garansi Terbatas dan setiap Perpanjangan Garansi yang berlaku akan ditingkatkan ke jenis layanan di bawah ini sesuai dengan Peningkatan Garansi yang Anda beli. Layanan tersedia untuk mesin-mesin Lenovo hanya jika Peningkatan Garansi dibeli dan terdaftar selama masa garansi dasar awal mesin berlaku atau pada saat Purna Garansi jika mesin dalam keadaan baik sesuai yang ditentukan oleh Lenovo. Kami mencadangkan hak untuk memeriksa suatu Mesin dalam waktu satu bulan sejak tanggal pembelian Layanan. Jika Mesin tidak dalam kondisi yang dapat diterima untuk Layanan, sebagaimana yang ditentukan oleh Lenovo, kami akan melaporkan Anda, memberitahukan Anda mengenai biaya untuk menjadikan mesin ke kondisi yang dapat digunakan atau mengakhiri masa layanan purna garansi. Dalam hal terdapat kesenjangan antara akhir masa garansi mesin-mesin dan pembelian serta pendaftaran lengkap atas perjanjian pemeliharaan purna garansi, Lenovo mencadangkan hak untuk menolak layanan selama 30 hari pertama sejak masa purna garansi. Hal ini merupakan tambahan persyaratan agar mesin dapat digunakan dengan baik pada awal masa garansi dan akan tersedia untuk diperiksa oleh Lenovo guna memverifikasi ini. Service Definitions/Descriptions Customer Replaceable Unit (“CRU”) Lenovo will ship CRUs to you for you to install. Tier 1 CRUs require little skill to install while Tier 2 CRUs require some technical skill and tools. You may request that a Lenovo authorized Service Provider install Tier 2 CRUs, under the Definisi-definisi/Uraian-uraian Layanan Unit Suku Cadang Pengganti (“CRU”) Lenovo akan mengirimkan CRU kepada Anda untuk Anda pasang. CRU Tingkat 1 memerlukan sedikit keterampilan untuk dipasang, sementara CRU Tingkat 2 memerlukan beberapa keterampilan dan peralatan-peralatan teknis. type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU and whether a defective CRU must be returned. If a return is required, 1) return instructions and a container are shipped with the replacement CRU; and 2) you will be charged for the replacement CRU if Lenovo does not receive the defective CRU. You may find a list of CRUs and their designation in the publication that was shipped with your product or at xxx.xxxxxx.xxx/XXXx.. Field Replacement Units (“FRU) If your replacement part is not considered a CRU, then it is a Field Replacement Unit (FRU). The installation of a FRU will be handled by a service technician. Technician Installed CRUs. If a problem with your product may be remedied with a CRU, a service technician will be dispatched to your location, according to your applicable service type, to install the CRU. Replacement of parts with a CRU remains your responsibility under the Statement of Limited Warranty. You must provide a suitable working area for the disassembly and reassembly of the product. Onsite Service If a problem with your product cannot be resolved via telephone, a Service Technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. Please refer to the appendix for any market specific variations. Anda dapat meminta Penyedia Layanan resmi Lenovo memasang CRU Tingkat 2, berdasarkan jenis layanan garansi yang ditujukan untuk Mesin Anda. Lenovo menentukan bahan-bahan yang disertakan dengan CRU pengganti dan apakah CRU yang rusak harus dikembalikan. Jika pengembalian diperlukan, 1) instruksi-instruksi pengembalian dan suatu wadah dikirim bersama CRU pengganti; dan 2) Anda akan dikenakan biaya untuk penggantian CRU jika Lenovo tidak menerima CRU yang rusak. Anda dapat menemukan daftar CRU dan penunjukannya dalam publikasi yang dikirimkan bersama produk Anda atau di xxx.xxxxxx.xxx/XXXx. Unit-unit Perangkat Komputer Pengganti (“FRU) Jika suku cadang pengganti Anda bukan merupakan suatu CRU, maka hal tersebut merupakan Unit Perangkat Komputer Pengganti (FRU). Pemasangan FRU akan ditangani oleh seorang teknisi perbaikan. CRU yang Dipasang Teknisi. Jika suatu masalah pada produk Anda dapat diselesaikan dengan CRU, seorang teknisi perbaikan akan ditugaskan ke lokasi Anda, sesuai dengan jenis layanan Anda yang berlaku, untuk memasang CRU. Penggantian suku cadang-suku cadang dengan CRU tetap menjadi tanggung jawab Anda berdasarkan Pernyataan Garansi Terbatas. Anda harus menyediakan area kerja yang memadai untuk bongkar pasang dan perakitan kembali produk. Perbaikan Di Tempat Jika suatu masalah pada produk Anda tidak dapat diselesaikan melalui telepon, Teknisi Perbaikan akan ditugaskan ke lokasi Anda. Anda harus menyediakan area kerja yang memadai untuk bongkar pasang dan perakitan kembali produk. Silahkan merujuk ke lampiran untuk setiap variasi khusus setempat. Parts Delivered If a problem with your product cannot be resolved via telephone and a CRU part is required, Lenovo will send a replacement CRU to arrive at your location. If a problem with your product cannot be resolved via telephone and a FRU part is required, a technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. Technician Installed Parts If a problem with your product cannot be resolved via telephone, a Service Technician will be dispatched to arrive at your location. You must provide a suitable working area for the disassembly and reassembly of the product. Hours of Field Service Coverage 9x5 coverage: 9 hours per day, 5 days per week, during normal business hours, excluding local public & national holidays 24x7 coverage: 24 hours per day, 7 days per week, 365 days per year Suku Cadang Yang Diterima Jika masalah pada produk Anda tidak dapat diselesaikan melalui telepon dan memerlukan suatu suku cadang CRU, Lenovo akan mengirim CRU pengganti ke lokasi Anda. Jika suatu masalah pada produk Anda tidak dapat diselesaikan melalui telepon dan suku cadang FRU diperlukan, seorang teknisi akan ditugaskan ke lokasi Anda. Anda harus menyediakan area kerja yang memadai untuk bongkar pasang dan perakitan kembali produk. Suku Cadang-suku cadang Yang Dipasang Oleh Teknisi Jika masalah pada produk Anda tidak dapat diselesaikan melalui telepon, Teknisi Perbaikan akan ditugaskan ke lokasi Anda. Anda harus menyediakan area kerja yang memadai untuk bongkar pasang dan perakitan kembali produk. Cakupan Jam Layanan di Lapangan Cakupan 9x5: 9 jam per hari, 5 hari per minggu, selama jam kerja usaha umumnya, dengan mengecualikan hari libur umum dan nasional Cakupan 24x7: 24 jam per hari, 7 hari per minggu, 365 hari per tahun Response Times An 8 Hour Response time target is the time period from when the telephone based troubleshooting is completed and logged, to the delivery of the CRU or arrival of a Service Technician and part at the Customer’s location for repair. This 8-hour period is in addition to the average problem determination time of 2 hours from call placement for both parties to determine problem and define the required action plan. A 4 Hour Response time target is the time period from when the telephone based troubleshooting is completed and logged, to the delivery of the Waktu Tanggapan Rencana waktu Tanggapan 8 jam merupakan jangka waktu dari sejak pemecahan masalah melalui telepon telah selesai dan tercatat, hingga pengiriman CRU atau sampainya teknisi perbaikan di lokasi Anda. Jangka waktu 8 jam ini merupakan tambahan terhadap 2 jam waktu penentuan masalah pada umumnya sejak penempatan panggilan bagi kedua belah pihak untuk menentukan masalah dan menentukan rencana tindakan yang dibutuhkan. Rencana waktu Tanggapan 4 jam merupakan jangka waktu dari sejak pemecahan masalah melalui telepon telah selesai dan tercatat, hingga

Warranty Upgrade and Post. Warranty Service (also known as Maintenance Service) The service type of your Lenovo Limited Warranty and Statement of Limited Warranty and any applicable Warranty Extension will be upgraded to the service type below according to the Warranty Upgrade you purchase. Service is available for Lenovo machines only if the Warranty Upgrade was purchased and registered during the machine’s initial base warranty period or for Post Warranty if the machine is in good working order as determined by Lenovo. We reserve the right to inspect a Machine within one month from the purchase date of the Service. If the Machine is not in an acceptable condition for Service, as determined by Lenovo, we will notify you, advise you of the cost to bring the machine up to working order or terminate the post- warranty coverage. In the event there is a gap between the end of the machines warranty period and the purchase and completed registration of a post- warranty maintenance agreement, Lenovo reserves the right to refuse service for the first 30 days of the post-warranty coverage. This is in addition to the requirement for the machine to be in good working service at the start of the coverage period and to be available for inspection by Lenovo to verify this. Service Definitions/Descriptions Customer Replaceable Unit (“CRU”) Lenovo will ship CRUs to you for you to install. Tier 1 CRUs require little skill to install while Tier 2 CRUs require some technical skill and tools. You may request that a Lenovo authorized Service Provider install Tier 2 CRUs, under the type of warranty service designated for your Machine. Lenovo specifies in the materials shipped with a replacement CRU and whether a defective CRU must be returned. If a return is required, 1) return instructions and a container are shipped with the replacement CRU; and 2) you will be charged for the replacement CRU if Lenovo does not receive the defective CRU. You may find a list of CRUs and their designation in the publication that was shipped with your product or at xxx.xxxxxx.xxx/XXXx.