Wholesale Operator Call Processing and Directory Assistance Services. 9.1 The following terms and conditions relate to AT&T’s provision of operator services and directory assistance in association with the services provided pursuant to this Agreement. These terms and conditions represent AT&T’s standard offering for such services. To the extent CUSTOMER is interested in negotiating volume and term arrangements that provide for different rates, terms, and conditions for the various products provided herein or as set forth on AT&T’s Wholesale – Southeast Region website, CUSTOMER should provide such request in writing to AT&T. Such negotiated terms and conditions may be amended in to this Agreement or provided for in a separate operator services and directory assistance agreement. AT&T’s Wholesale Operator Call Processing (OCP) provides: (1) operator handling for call completion (for example, collect, third number billing, andmanual calnlig card calls); (2) opeartor or automated asssitance for billing after the End User has dialed the called number (for example, calling card calls); and (3) special services including but not limited to Busy Line Verification and Emergency Line Interrupt (XXX), Emergency Agency Call, and Operator-assisted Directory Assistance.
9.1.1 Upon request for OCP, AT&T shall:
9.1.2 Process 0+ and 0- dialed local calls;
9.1.3 Process 0+ and 0- intraLATA toll calls;
9.1.4 Process calls that arebilled to CUSTOMER End User's calling card that can be validated by AT&T;
9.1.5 Process person-to-person calls;
9.1.6 Process collect calls; ATT 1 – SERVICESA/ T&T-9STATE
9.1.7 Provide the capability for callers to bill totahird party and shall also process such calls;
9.1.8 Process station-to-station calls;
9.1.9 Process Busy Line Verify and XXX requests. Rates are set forth under Inward Operator Services in Exhibit A;
9.1.10 Process emergency call traecoriginated by a PSAP;
9.1.11 Process operator assisted directory assistance calls;
9.1.12 Adhere to equal access requirements, providing CUSTOMER local End Users the same IXC access as provided to AT&T End Users;
9.1.13 Exercise at least the same level of fraud control in providing operator service to CUSTOMER that AT&T provides for its own operator service;
9.1.14 Perform Billed Number Screeningwhen handling collect, pesron-to-person, and billed-to-third-party calls;
9.1.15 Direct customer account and other similar inquiries to the customer service center designated by CUSTOMER; and
9.1.16 Provide call detail records to CUSTOMER via the ODUF described in this Attachm...
