Workload Complaint Process. The Parties agree that where an Employee or Employees have workload concerns, the following process shall apply: (a) Staff should bring their complaints to their immediate out-of-scope supervisor within five (5) working days of the event giving rise to the concern. (b) Complaints shall be submitted on the Workload Complaint form. (Appendix A). (c) Upon receipt of the workload complaint, the two EMAC Co-Chairs shall have a discussion within ten (10) working days. (d) Once the out-of-scope supervisor has responded, the complaint is immediately forwarded to the EMAC Co-Chairs. Where the complaint is resolved, this is for tracking purposes only. (e) Where the Co-Chairs are unable to resolve the complaint, the written workload complaint shall constitute an EMAC agenda item. (f) Workload issues will be tracked in the EMAC Minutes to reflect the number of resolved/unresolved for that calendar year (January to December). On January 1st of each year, the counter will be reset to zero. (g) An EMAC meeting to discuss the complaint shall be scheduled in accordance with Article 7.03 (g), unless the Co-Chairs agree the matter can wait to the next scheduled EMAC meeting. (h) The EMAC Co-Chairs must respond to the complainant in writing, within two (10) working days following the meeting of EMAC. (i) Both the written complaint and response shall be attached to and form part of the minutes of the EMAC where the complaint was discussed. (j) Should the parties fail to find a resolve to the workload issue, the matter will be immediately sent to the Regional Director for review who will issue a decision and/or resolve within ten (10) working days.
Appears in 7 contracts
Samples: Collective Agreement, Collective Agreement, Collective Agreement
Workload Complaint Process. The Parties parties agree that where an Employee or Employees have workload concerns, the following process shall apply:
(a) Staff should bring their complaints to their immediate out-of-scope supervisor within five (5) working days of the event giving rise to the concern.
(b) Complaints shall be submitted on the Workload Complaint form. (Appendix A).
(c) Upon receipt of the workload complaint, the two EMAC Co-Chairs shall have a discussion within ten (10) working days.
(d) Once the out-of-scope supervisor has responded, the complaint is immediately forwarded to the EMAC Co-Chairs. Where the complaint is resolved, this is for tracking purposes only.
(e) Where the Co-Chairs are unable to resolve the complaint, the written workload complaint shall constitute an EMAC agenda item.
(f) Workload issues will be tracked in the EMAC Minutes to reflect the number of resolved/unresolved for that calendar year (January to December). On January 1st of each year, the counter will be reset to zero.
(g) An EMAC meeting to discuss the complaint shall be scheduled in accordance with Article 7.03 (g), unless the Co-Chairs agree the matter can wait to the next scheduled EMAC meeting.
(h) The EMAC Co-Chairs must respond to the complainant in writing, within two ten (10) working days following the meeting of EMAC.
(i) Both the written complaint and response shall be attached to and form part of the minutes of the EMAC where the complaint was discussed.
(j) Should the parties fail to find a resolve to the workload issue, the matter will be immediately sent to the Regional Director for review who will issue a decision and/or resolve within ten (10) working days.
Appears in 2 contracts
Samples: Collective Agreement, Collective Agreement
