Overview. 2. Support Terms
Overview. Unless otherwise stated, these Software Technical Support Policies apply to technical support for all Oracle software product lines. "You" and "your" refers to the individual or entity that has ordered technical support from Oracle or an Oracle- authorized distributor. To receive technical support as provided by Oracle Support Services (“OSS”) as described in these Oracle Software Technical Support Policies, all programs must be properly licensed. Technical support is provided for issues (including problems you create) that are demonstrable in the currently supported release(s) of an Oracle licensed program, running unaltered, and on a certified hardware, database and operating system configuration, as specified in your order or program documentation. Product release and supported platforms information for all Oracle programs, other than Phase Forward and Nimbula programs, is available through Oracle’s web-based customer support systems as described in the Web- Based Customer Support Systems section below. Product release and supported platforms information for Phase Forward and Nimbula programs will be provided to you in writing. Oracle will provide technical support in accordance with Oracle’s services privacy policy available at xxxx://xxx.xxxxxx.xxx/xx/xxxxx/xxxxxxx/xxxxxxxx-xxxxxxx-xxxxxx-000000.xxxx and Oracle’s Global Customer Support Security Practices, as referenced below. References to the Technical Support Policies in former Oracle, or vendors acquired by Oracle, agreements may vary (e.g. Software Support Services Terms and Conditions, Maintenance Services Policy, Standard Maintenance Program, product support policy, Support Services policies, Support Maintenance Agreement, Maintenance and Technical Support Agreement, Maintenance and Support Schedule 2.0, and Licensee Support Services Policy). These Technical Support Policies are subject to change at Oracle's discretion; however Oracle policy changes will not result in a material reduction in the level of the services provided for supported programs during the support period (defined below) for which fees for technical support have been paid. To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF).
Overview. This overview should be read as an introduction to the Prospectus and is intended to provide investors with certain basic information about the Issuer and the Bonds, as explained in greater detail elsewhere in the Prospectus. This overview is not intended to be comprehensive and does not contain all the information that could be material for investors when deciding on their investment in the Bonds. Any decision to invest in the Bonds should be based on consideration of the Prospectus as a whole by the investors, i.e., all potential investors should properly review the entire Prospectus, including the financial statements and relevant comments thereon, prior to making any investment decision. Investors should particularly consider the risk factors discussed in the “Risk Factors”. The Overview is not a summary within the meaning of the Prospectus Directive.
Overview. This Support Policy (“Support Policy”) describes the policies and procedures under which Nintex (“Nintex”) provides technical support and maintenance services (“Support”) for its proprietary on-premises server software product(s) (“Software”) to its customers (each, a “Customer”). Support is provided for the Software pursuant to the separate End User License Agreement (“EULA”) and Order Form under which Customer has purchased Support and is subject to the terms and conditions of that EULA, Order Form, and the terms of this Support Policy. Support is provided for the term specified in the Order Form. If Support is terminated, Xxxxxx’x obligation to provide Support will cease at that time. Support is provided through Nintex’s online web-based support portal located at xxxx://xxx.xxxxxx.xxx/xxxxxxx (“Support Portal”) and telephonically, as indicated in Annexes A, B, and C to this Support Policy (each, an “Annex” and collectively, the “Annexes”). This Support Policy sets forth expectations for Support between the Customer organization and Nintex’s Support organization, including: