Prerequisites. The SLAs shall only apply when the following prerequisites are met for incidents: (i) in all cases except for Root Cause Analysis for Custom Code under Section 2, incidents are related to releases of Enterprise Support Solutions which are classified by SAP with the shipment status “unrestricted shipment”;
Prerequisites. The SLAs shall only apply when the following prerequisites are met for all incidents:
Prerequisites. A prerequisite is that the My Porsche app has been down- loaded onto the PSM customer's smartphone, which is to be connected to the car. To enable the service to access the smartphone calendar, access to the calendar must be explic- itly granted for the My Porsche app in the operating system settings.