Complaints. 15.1. The Customer is entitled to file any complaints directly with Novum's Customer Care or on Novum’s website. Complaints shall only be filed in writing. If the Customer is not satisfied with the manner Novum has replied to the complaint, the Customer may file a complaint with the: Officer of the Arbiter for Financial Services, N/S in Regional Road, Msida MSD1920, Malta (website: xxx.xxxxxxxxxxxxxxxx.xxx.xx, Tel: +000 0000 0000, email: xxxxxxxxx.xxxx@xxxxxxxxxxxxxxxx.xxx.xx)
15.2. The Customer is also entitled to contact the Danish Consumer Ombudsman if the Customer is not satisfied with Novum’s handling of the matter. The Danish Consumer Ombudsman can be contacted at the website: xxxxx://xxx.xxxxxxxxxxxxxxxxxxxxx.xx/ or by post at Xxxx Xxxxxxxxxxxx 00, 0000 Xxxxx, Xxxxxxx.
15.3. The Customer is further entitled to submit the matter on the Commission of the European Union’s online platform: xxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=X
Complaints. 11.1 The Buyer shall be obliged to inspect the goods delivered immediately following receipt thereof. Any complaints shall be made in writing within three (3) days of receipt and shall contain a specification of the defect. In the event of latent defects, complaints shall be made in writing immediately after the time when the Buyer discovers or should have discovered the defect and in no event later than six (6) months after receipt.
11.2 If the Buyer has complained of the goods delivered and it later appears that Bossard cannot be held liable for the defect in question, Bossard shall be entitled to receive compensation from the Buyer for the work and the costs connected with such complaint.
Complaints. Any complaint shall be submitted by the purchaser to Alcumatic A/S without delay and not later than 1 year after the delivery date.
Complaints. As a customer, you have the right to complain if the item has a defect. In the event of a visible fault on the tiles, however, complaints must be made before installation.
Complaints. In case of a defect in a product, the buyer must immediately when found and no later than 8 days after receipt of the goods, notify DMTonline ApS, incl. a written statement and proof of the defect. DMTonline ApS is entitled to reject all claims which are not made according to above.
Complaints. 15.1. The Customer is entitled to file any complaints directly with Novum's Customer Care or on Novum’s website. Complaints shall only be filed in writing. If the Customer is not satisfied with the manner Novum has replied to the complaint, the Customer may file a complaint with the: Office of the Arbiter for Financial Services, N/S in Regional Road, Msida MSD1920, Malta (website: xxx.xxxxxxxxxxxxxxxx.xxx.xx, Tel: +000 0000 0000).
15.2. The Customer is also entitled to contact the Danish Consumer Ombudsman if the Customer is not satisfied with Novum’s handling of the matter. The Danish Consumer Ombudsman can be contacted at the website: xxxxx://xxx.xxxxxxxxxxxxxxxxxxxxx.xx/ or by post at Xxxx Xxxxxxxxxxxx 00, 0000 Xxxxx, Xxxxxxx.
15.3. The Customer is further entitled to submit the matter on the Commission of the European Union’s online platform: xxxxx://xx.xxxxxx.xx/xxxxxxxxx/xxx/xxxx/xxxxx.xxx?xxxxx=xxxx.xxxx0.xxxx&xxx=X A.