Acknowledged Incident definition

Acknowledged Incident. (or “Acknowledgement”, “Acknowledge”, “Acknowledging” etc.) means or relates to any single, verifiable and reproducible (i.e. recreatable by ISB on its own systems) Incident which ISB hereby acknowledges as being inherent to the Software or Add-On(s).
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Acknowledged Incident. (or “Acknowledgement”, “Acknowledge”, “Acknowledging” etc.) means or relates to any single, verifiable and reproducible (i.e. recreatable by ISA on its own systems) Incident which ISA hereby acknowledges as being inherent to the Software or Add-On(s).
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Acknowledged Incident means any single, verifiable and reproducible (i.e., recreatable by ISC on its own systems) Incident that ISC acknowledges as being inherent to the Software and otherwise eligible for Technical Support.
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Examples of Acknowledged Incident in a sentence

  • Severity Level 3 – “Major” Severity Level 3 involves Acknowledged Incidents where on or more of the following occurs: (i) the Software or Add-On is operable, but a feature of the Software or Add-On is unavailable, for which a commercially reasonable workaround is immediately available, (ii) the Software or Add-On has minor degraded functional capability/performance or (iii) a Critical Acknowledged Incident for which a commercially reasonable workaround is immediately available.

  • The Time within which ISA estimates to find a reasonable solution or to provide a reasonable workaround depends on the Acknowledged Incident being simple or complex as specified hereunder.

  • If ISA, in its sole discretion, has determined that there is an Acknowledged Incident and after the applicable Acknowledged Incident Severity Level has been determined, it shall, without prejudice to article 2.2. above, use commercially reasonable efforts to find a reasonable solution for the Acknowledged Incident or to provide a reasonable workaround for the Acknowledged Incident.

  • The Time within which ISB estimates to find a reasonable solution or to provide a reasonable workaround depends on the Acknowledged Incident being simple or complex as specified hereunder.

  • A single Acknowledged Incident may involve multiple technical support rounds provided by ISA.

  • A single Acknowledged Incident may involve multiple technical support rounds provided by ISB.

  • A single Acknowledged Incident may involve multiple technical support rounds provided by ISC.

  • Time Means a number of Business Days as mentioned in the Acknowledged Incident Severity Level metrics below under section 3.

  • The Time within which ISC estimates to find a reasonable solution or to provide a reasonable workaround depends on the Acknowledged Incident being simple or complex as specified hereunder.

  • Severity Level 3 – “Major” Severity Level 3 involves Acknowledged Incidents where on or more of the following occurs: (i) the Software or add-on is operable, but a feature of the Software or add-on is unavailable, for which a commercially reasonable workaround is immediately available, (ii) the Software or add-on has minor degraded functional capability/performance or (iii) a Critical Acknowledged Incident for which a commercially reasonable workaround is immediately available.


More Definitions of Acknowledged Incident

Acknowledged Incident means any single, verifiable and reproducible (i.e., recreatable by ISA on its own systems) Incident that ISA acknowledges as being inherent to the Software and otherwise eligible for Technical Support.
Sample 1

Related to Acknowledged Incident

  • Critical incident means an occurrence or set of events inconsistent with the routine operation of a facility, service setting, or otherwise routine care of a consumer. Critical incidents specifically include but are not necessarily limited to the following: adverse drug events; self-destructive behavior; deaths and injuries to consumers, staff and visitors; medication errors; residential consumers that are absent without leave (AWOL); neglect or abuse of a consumer; fire; unauthorized disclosure of information; damage to or theft of property belonging to consumers or the facility; other unexpected occurrences; or events potentially subject to litigation. A critical incident may involve multiple individuals or results.

  • Security Incident means the attempted or successful unauthorized access, use, disclosure, modification, or destruction of information or interference with system operations in an information system.

  • Data Incident means a breach of Google’s security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Customer Data on systems managed by or otherwise controlled by Google.

  • ERISA Event means (a) any “reportable event”, as defined in Section 4043 of ERISA or the regulations issued thereunder with respect to a Plan (other than an event for which the 30-day notice period is waived); (b) the existence with respect to any Plan of an “accumulated funding deficiency” (as defined in Section 412 of the Code or Section 302 of ERISA), whether or not waived; (c) the filing pursuant to Section 412(d) of the Code or Section 303(d) of ERISA of an application for a waiver of the minimum funding standard with respect to any Plan; (d) the incurrence by the Borrower or any of its ERISA Affiliates of any liability under Title IV of ERISA with respect to the termination of any Plan; (e) the receipt by the Borrower or any ERISA Affiliate from the PBGC or a plan administrator of any notice relating to an intention to terminate any Plan or Plans or to appoint a trustee to administer any Plan; (f) the incurrence by the Borrower or any of its ERISA Affiliates of any liability with respect to the withdrawal or partial withdrawal from any Plan or Multiemployer Plan; or (g) the receipt by the Borrower or any ERISA Affiliate of any notice, or the receipt by any Multiemployer Plan from the Borrower or any ERISA Affiliate of any notice, concerning the imposition of Withdrawal Liability or a determination that a Multiemployer Plan is, or is expected to be, insolvent or in reorganization, within the meaning of Title IV of ERISA.

  • Unsuccessful Security Incident means a Security Incident such as routine occurrences that do not result in unauthorized Access, Use, Disclosure, modification, or destruction of information or interference with system operations in an Information System, such as: (i) unsuccessful attempts to penetrate computer networks or services maintained by Business Associate; and (ii) immaterial incidents such as pings and other broadcast attacks on Business Associate's firewall, port scans, unsuccessful log-on attempts, denials of service and any combination of the above with respect to Business Associate’s Information System.