Acknowledged Incident definition

Acknowledged Incident. (or “Acknowledgement”, “Acknowledge”, “Acknowledging” etc.) means or relates to any single, verifiable and reproducible (i.e. recreatable by ISB on its own systems) Incident which ISB hereby acknowledges as being inherent to the Software or Add-On(s).
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Acknowledged Incident. (or “Acknowledgement”, “Acknowledge”, “Acknowledging” etc.) means or relates to any single, verifiable and reproducible (i.e. recreatable by ▇▇▇ on its own systems) Incident which ISA hereby acknowledges as being inherent to the Software or Add-On(s).
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Acknowledged Incident means any single, verifiable and reproducible (i.e., recreatable by ISA on its own systems) Incident that ISA acknowledges as being inherent to the Software and otherwise eligible for Technical Support.
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Examples of Acknowledged Incident in a sentence

  • Severity Level 3 – “Major” Severity Level 3 involves Acknowledged Incidents where on or more of the following occurs: (i) the Software or Add-On is operable, but a feature of the Software or Add-On is unavailable, for which a commercially reasonable workaround is immediately available, (ii) the Software or Add-On has minor degraded functional capability/performance or (iii) a Critical Acknowledged Incident for which a commercially reasonable workaround is immediately available.

  • The Time within which ISA estimates to find a reasonable solution or to provide a reasonable workaround depends on the Acknowledged Incident being simple or complex as specified hereunder.

  • The Time within which ISC estimates to find a reasonable solution or to provide a reasonable workaround depends on the Acknowledged Incident being simple or complex as specified hereunder.

  • A single Acknowledged Incident may involve multiple technical support rounds provided by ISB.

  • If ISA, in its sole discretion, has determined that there is an Acknowledged Incident and after the applicable Acknowledged Incident Severity Level has been determined, it shall, without prejudice to article 2.2. above, use commercially reasonable efforts to find a reasonable solution for the Acknowledged Incident or to provide a reasonable workaround for the Acknowledged Incident.

  • The Time within which ISB estimates to find a reasonable solution or to provide a reasonable workaround depends on the Acknowledged Incident being simple or complex as specified hereunder.

  • A single Acknowledged Incident may involve multiple technical support rounds provided by ISC.

  • A single Acknowledged Incident may involve multiple technical support rounds provided by ISA.

  • Time Means a number of Business Days as mentioned in the Acknowledged Incident Severity Level metrics below under section 3.

  • Severity Level 3 – “Major” Severity Level 3 involves Acknowledged Incidents where on or more of the following occurs: (i) the Software or add-on is operable, but a feature of the Software or add-on is unavailable, for which a commercially reasonable workaround is immediately available, (ii) the Software or add-on has minor degraded functional capability/performance or (iii) a Critical Acknowledged Incident for which a commercially reasonable workaround is immediately available.


More Definitions of Acknowledged Incident

Acknowledged Incident means any single, verifiable and reproducible (i.e., recreatable by ISC on its own systems) Incident that ISC acknowledges as being inherent to the Software and otherwise eligible for Technical Support.
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Related to Acknowledged Incident

  • Critical incident means an occurrence or set of events inconsistent with the routine operation of the facility, or the routine care of a consumer. Critical incidents specifically include but are not necessarily limited to the following: adverse drug events; self-destructive behavior; deaths and injuries to consumers, staff and visitors; medication errors; consumers that are absent without leave (AWOL); neglect or abuse of a consumer; fire; unauthorized disclosure of information; damage to or theft of property belonging to a consumers or the facility; other unexpected occurrences; or events potentially subject to litigation. A critical incident may involve multiple individuals or results.

  • Cyber incident means actions taken through the use of computer networks that result in a compromise or an actual or potentially adverse effect on an information system and/or the information residing therein.

  • Unusual Incident means those incidents involving serious illness or accidents, death of an individual, injury or illness of an individual requiring inpatient or emergency hospitalization, suicide attempts, a fire requiring the services of a fire department, or any incident requiring abuse investigation.

  • serious incident means any incident that directly or indirectly led, might have led or might lead to any of the following:

  • Acknowledged father means a man who has established a father- child relationship by: