At such time that Licensee requires more than twenty-five Standard Customer Packages, Operator shall provide, install for the use of Licensee or a Permitted End User and activate on the System, additional Standard Customer Packages ("Additional Standard Customer Packages"), certain of which may be nonstandard ("Nonstandard Installations").
Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.
Product Schedule means PTC’s standard order form entitled “PTC Product Schedule” (including all schedules, attachments and other document(s) specifically referenced therein) or such alternative order form as may be submitted by Customer and accepted by PTC, in each case that specifies (i) the Licensed Products and/or Services ordered; and (ii) for Licensed Products, the installation address (including the Designated Country) and the Licence Term.
Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.
Service Specifications means the following documents, as applicable to the Services under Your order:
Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.
Technical Standards means the technical standards set out in paragraph 2.4 of the Order Form;
Service Specification means and include detailed description, statements to technical data, performance characteristics, and standards (Indian as well as) as applicable and as specified in the Contract as well as those specifications relating to Industry standards and codes applicable to the performance of the work, work performance quality and the specifications affecting the works or any additional specification required to be produced by the DCO to meet the design criteria.
Support Service means an activity, such as information technology, accounting, human resources, legal, and other support functions that are required to support the ongoing delivery of core services.
Custom Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Custom Software.
Software Updates means the Software releases, service packs, build updates or emergency fixes released from time to time in accordance with the Vocera’s update policy for such Software.
Supplier Software means software which is proprietary to the Supplier and software which is or will be used by the Supplier for the purposes of providing the Services;
Customer Software means software which is owned by or licensed to the Customer;
Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.
Support Services the support services, as described in the Support Services Description, that We provide to You in respect of the Cloud Service.
Software Update means a package used to upgrade software to a new version including a change of the configuration parameters.
Customer System means the Customer's computing environment (consisting of hardware, software and/or telecommunications networks or equipment) used by the Customer or the Supplier in connection with this Contract which is owned by or licensed to the Customer by a third party and which interfaces with the Supplier System or which is necessary for the Customer to receive the Services;
technical specification means a document that prescribes technical requirements to be fulfilled by a product, process or service;
Functional Specifications means the descriptions of features and functions of the Application as expressly set forth in Quote.
Web Site Accessibility Standards/Specifications means standards contained in Title 1 Texas Administrative Code Chapter 206.
Technical Specifications means the detailed requirements for the Work furnished by the Architect and set forth in Book 3 of the Contract Documents.
Supplier System means the information and communications technology system used by the Supplier in performing the Services including the Software, the Equipment and related cabling (but excluding the Customer System);