Capture rate definition
Examples of Capture rate in a sentence
The MCO must meet or exceed the following call center standards: Capture rate of 95%; All inquiries that require a call back must be returned within 1 business day of receipt; and A minimum 70% of all calls to the customer service center are resolved during the first call.
The MCO must meet or exceed the following provider call center standards: Capture rate of 95%; All inquiries that require a call back must be returned within 1 business day of receipt; and A minimum 70% of all calls to the customer service center are resolved during the first call.
Capture Rate ------------ Capture rate shall mean the number of FTD inbound calls answered by APAC divided by the total number of available FTD inbound calls offered to APAC.
The MCO must meet or exceed the following call center standards: 90% of calls answered within 30 seconds; Capture rate of 95%; All inquiries that require a call back must be returned within 1 business day of receipt; and A minimum 70% of all calls to the customer service center are resolved during the first call.
The OhioRISE Plan must meet or exceed the following call center standards: Capture rate of 95%; All inquiries that require a call back must be returned within 1 business day of receipt; and A minimum 70% of all calls to the customer service center are resolved during the first call.