Cloud SLAs definition

Cloud SLAs means documented agreement between the cloud service provider and the Department that identifies services and cloud service level objectives (SLOs).
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Cloud SLAs means documented agreement between the cloud service provider and the Department that identifies services and cloud service level objectives (SLOs). 3. Response time is the time interval between a cloud service customer initiated event (e.g., logging of the request) and a cloud service provider initiated event in response to that stimulus. iv. “Scheduled Maintenance Time” shall mean the time that the System is not in service due to a scheduled activity. Scheduled maintenance time is planned down time with the prior permission of the Department, during non-business hours.The Scheduled Maintenance time<<within10hoursamonth>>as agreed shall not be considered for SLA Calculation.v. “Scheduled operation time” means the scheduled operating hours of the System for the month. All scheduled maintenance time on the system would be deducted from the total operation time for the month to give the scheduled operation time. i. Availability” means the time for which the cloud services and facilities are available for conducting operations on the Department system. Availability is defined as: {(Scheduled Operation Time–System Downtime)/(Scheduled Operation Time)} *100% vii. “Incident” refers to any event/issue that affects the normal functioning of the services/infrastructure, reported by the cloud consumer to the Cloud Service provider (CSP) can be termed as an Incident.
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Cloud SLAs means documented agreement between the DRService provider and SITEG that identifies services and cloud service level objectives (SLOs).
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Examples of Cloud SLAs in a sentence

  • Documentation or Genesys Cloud Documentation: The user manual(s) and other materials typically provided for use with the Genesys Cloud Services, including applicable service descriptions found at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/feature-list/and the Genesys Cloud SLAs found at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/service-level-agreements/ which are incorporated herein by this reference.

  • The Genesys Cloud Documentation is found at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/feature-list/, and the Genesys Cloud SLAs are found at xxxxx://xxxx.xxxxxxxxxxx.xxx/articles/service-level-agreements/ which are incorporated in the Agreement by this reference.

  • One of the most common problems with Cloud SLAs is they overlook network performance.

  • Increasing automation of SLA management and monitoring for large enterprises will greatly enhance the success of Cloud SLAs. As enterprises become larger and more complex, meeting SLA requirements becomes more difficult.

  • Currently there is a lack of standardized templates, best practices and policies for creating and maintaining Cloud SLAs. A disadvantage this causes is it complicates the situation when a customer shops for a CSP; it is difficult to compare CSPs when they use different standards to measure compliance.

  • This is one of the biggest problems pertaining to the current status of Cloud SLAs; it burdens the customer with not only the loss of productivity during an SLA violation but also with the tasks of documenting the violation and notifying the provider.

  • Annex – Members of C-SIG on Service Level Agreements 62 Preamble Cloud Service Level Agreements (Cloud SLAs) form an important component of the contractual relationship between a cloud service customer and a cloud service provider of a cloud service.

  • In general, the analyzed Cloud SLAs focused solely on availability and capacity.

  • Section 2 provides a review of the state of the art on Cloud SLAs usage for security and privacy assurance in Cloud systems.

  • Salman Baset, "Cloud SLAs: Present and Future," ACM SIGOPS Operating Systems Review, 46, no.

Related to Cloud SLAs

  • Cloud Services means SAP’s then-current cloud services offered under and described in detail in the applicable SAP PartnerEdge Model.

  • Private Cloud System (PCS) A cloud infrastructure provisioned for exclusive use by a single organization comprising multiple consumers (e.g., business units). It may be owned, managed, and operated by the Requester, a third party, or some combination of them, and it may exist on or off premises.

  • Transportation network company driver or “driver” means an

  • hostel means a place of residence for the students of the University, or its colleges, institutions and study centers, established or recognized to be as such by the University;

  • Common Channel Signaling (CCS means an out-of-band, packet-switched, signaling network used to transport supervision signals, control signals, and data messages. It is a special network, fully separate from the transmission path of the public switched network. Unless otherwise agreed by the Parties, the CCS protocol used by the Parties shall be SS7.

  • Cloud BPO Support means the then-current technical support services SAP provides to Provider for the SAP Cloud Services as described in the Cloud BPO Schedule.

  • Transportation network company rider or “rider” means an

  • Network User means each natural or legal person having concluded a Standard Transmission Agreement with the TSO for Transmission Services in the Transmission Grid.

  • Modern Slavery has the meaning given to that term or, if “Modern Slavery” is not used, similar terms (such as forced labor), in the Modern Slavery Laws. Seller confirms that it does not use any Forced Labor, it conducts its business in compliance with the applicable Modern Slavery Laws, and it is not subject to any investigation, enforcement or conviction involving Modern Slavery. Seller shall promptly notify Buyer of any actual or suspected breaches by Seller or its Subcontractors of the applicable Modern Slavery Laws, and Seller agrees to provide Buyer immediately upon request any information and assistance that Buyer may require for compliance with the applicable Modern Slavery Laws.

  • Automotive windshield washer fluid means any liquid designed for use in a motor vehicle windshield washer system either as an antifreeze or for the purpose of cleaning, washing, or wetting the windshield. Automotive windshield washer fluid does not include fluids placed by the manufacturer in a new vehicle.

  • system user means a natural or legal person supplying to, or being supplied by, a transmission or distribution system;

  • Cloud means data storage on servers hosted by an entity other than the Contractor and on a network outside the control of the Contractor. Physical storage of data in the cloud typically spans multiple servers and often multiple locations. Cloud storage can be divided between consumer grade storage for personal files and enterprise grade for companies and governmental entities. Examples of consumer grade storage would include iTunes, Dropbox, Xxx.xxx, and many other entities. Enterprise cloud vendors include Microsoft Azure, Amazon Web Services, and Rackspace.

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  • Seaplane means an aeroplane capable normally of taking off from and alighting solely on water;

  • Cloud Service means any distinct, subscription-based, hosted, supported and operated on-demand solution provided by SAP under an Order Form.

  • Transportation network company means a company or organization facilitating and/or providing transportation services using a computer or digital application or platform to connect or match passengers with drivers for compensation or a fee.

  • LSD means lysergic acid diethylamide.

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • Network pharmacy means any pharmacy that has an agreement to accept our pharmacy allowance for prescription drugs and diabetic equipment/supplies covered under this agreement. All other pharmacies are NON-NETWORK PHARMACIES. The one exception and for the purpose of specialty Prescription Drugs, only specialty pharmacies that have an agreement to accept our pharmacy allowance are network pharmacies and all others pharmacies are non-network pharmacies.

  • Mobile food vendor means every corporation, association, joint stock association, person, firm or partnership, their lessees, directors, receivers, trustees, appointees by any court whatsoever, or the heirs, executors, administrators, or personal representatives or assignees of any deceased owner, owning, controlling, operating or managing any mobile food vending unit.

  • AMC means Annual Maintenance Contract

  • Adult motel means a hotel, motel or similar commercial establishment which:

  • Soft drinks means nonalcoholic beverages that contain natural or artificial sweeteners. "Soft drinks" does not include beverages that contain milk or milk products, soy, rice, or similar milk substitutes, or that contains greater than fifty per cent vegetable or fruit juice by volume.

  • Online Services means Microsoft-hosted services to which Customer subscribes under this Agreement. It does not include software and services provided under separate license terms.

  • Digital Cross Connect System or "DCS" is a function which provides automated Cross Connection of Digital Signal Level 0 (DS0) or higher transmission bit rate digital channels within physical interface facilities. Types of DCS include but are not limited to DCS 1/0s, DCS 3/1s, and DCS 3/3s, where the nomenclature 1/0 denotes interfaces typically at the DS1 rate or greater with Cross Connection typically at the DS0 rate. This same nomenclature, at the appropriate rate substitution, extends to the other types of DCS specifically cited as 3/1 and 3/3. Types of DCS that cross connect Synchronous Transport Signal level 1 (STS-1 s) or other Synchronous Optical Network (SONET) signals (e.g., STS-3) are also DCS, although not denoted by this same type of nomenclature. DCS may provide the functionality of more than one of the aforementioned DCS types (e.g., DCS 3/3/1 which combines functionality of DCS 3/3 and DCS 3/1). For such DCS, the requirements will be, at least, the aggregation of requirements on the "component" DCS. In locations where automated Cross Connection capability does not exist, DCS will be defined as the combination of the functionality provided by a Digital Signal Cross Connect (DSX) or Light Guide Cross Connect (LGX) patch panels and D4 channel banks or other DS0 and above multiplexing equipment used to provide the function of a manual Cross Connection. Interconnection is between a DSX or LGX to a Switch, another Cross Connection, or other service platform device.

  • Firefighter means any regular, paid or volunteer, member of a lawfully constituted fire department of a municipal corporation, township, fire district, or village.