Complaint Manager definition

Complaint Manager means a senior staff member (holding the title of Senior Director or a Managing Director) in the group or department of the employee who receives a Complaint. In groups or departments where the titles “Managing Director” or “Senior Director” are not used, the Complaint Manager is the senior most staff

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Complaint Manager means a person designated by the community mental health program or the community mental health provider who is responsible for receiving, managing, and resolving complaints in accordance with these rules.

Complaint Manager means an independent party responsible for managing Complaints and Reported Incidents assessed by the Complaints Triage Officer in accordance with the Organization’s Discipline and Complaint Policy and Procedure;

Examples of Complaint Manager in a sentence

• The Complaint Manager will investigate the complaint or appoint a qualified person to undertake the investigation on his or her behalf.

• The Complaint Manager shall ensure both parties have an equal opportunity to present evidence during an investigation.

• All deadlines under this policy may be extended by the Complaint Manager as he or she deems appropriate.

• For any complaint alleging bullying and/or cyberbullying of students, the Complaint Manager shall process and review the complaint according to Board policy 7:180, Prevention of and Response to Bullying, Intimidation, and Harassment, in addition to any response required by this policy.

• The Complainant shall not be required to file a complaint with a particular Complaint Manager and may request a Complaint Manager of the same gender.

• The Complaint Manager will inform, at regular intervals, the person(s) filing a complaint under this policy about the status of the investigation.

• A person (hereinafter Complainant) who wishes to avail him or herself of this grievance procedure may do so by filing a complaint with any District Complaint Manager.

• The Complaint Manager may request the Complainant to provide a written statement regarding the nature of the complaint or require a meeting with a student’s parent(s)/guardian(s).

• The Complaint Manager shall promptly forward all materials relative to the complaint and appeal to the Board.

• For any complaint alleging sexual harassment or other violation of Board policy 5:20, Workplace Harassment Prohibited, the Complaint Manager shall process and review the complaint according to that policy, in addition to any response required by this policy.

More Definitions of Complaint Manager

Complaint Manager means any SD or MD to whom any employee (including, without limitation, in BRM) reports a communication from an external party that may constitute a Complaint. In groups or departments where the titles “Managing Director” or “Senior Director” are not used, the Complaint Manager is the senior most staff member of that group or department.

Complaint Manager means the board administrator or any member of the board who may be appointed by the board chairperson.