We use cookies on our site to analyze traffic, enhance your experience, and provide you with tailored content.

For more information visit our privacy policy.

Complaints Handling Procedures definition

Complaints Handling Procedures means procedures for the handling of Complaints that
Complaints Handling Procedures means procedures for the handling of Complaints that Communications Providers must have and comply with pursuant to Condition C4.2(a);
Complaints Handling Procedures means procedures for the handling of Complaints that Regulated Providers must have and comply with pursuant to Condition C5.2(a);

Examples of Complaints Handling Procedures in a sentence

  • The Model Complaints Handling Procedures (MCHPs) were revised in 2019 by the SPSO in consultation with all sectors.

  • DFAT’s Complaints Handling Procedures Relating to Procurement will apply.

  • The SPSO Complaints Handling Procedures is available on the SPSO website at https://www.spso.org.uk/how-complain-about-public-service.

  • If you are an eligible complainant and we cannot resolve your complaint to your satisfaction, you are entitled as set out in our Complaints Handling Procedures to refer your complaint to the Financial Ombudsman Service (“FOS”).

  • We will handle all complaints in accordance with our Complaints Handling Procedures, a summary of which is set out on the Website.

  • That the Committee1) Noted the outcomes of the Member Complaints Handling Procedures Working Group’s considerations; and2) Agreed that the revised Arrangements for Assessment, Investigation and Determination of a Complaint that a Member has failed to comply with the Members’ Code of Conduct set out in Appendix 1 of Report GOV19/15 be recommended to the National Park Authority for approval.

  • This is also articulated in our refreshed values and new Strategic Plan 2020-24.3Public sector complaints handling improvement• Our Support and Intervention Policy is not only about helping public bodies to develop their own capacity; it is also the mechanism by which we take proactive action if our monitoring of complaint handling identifies issues and shortcomings.• We reviewed and updated Model Complaints Handling Procedures, in consultation with stakeholders.

  • We will follow the "Complaints Handling Procedures" published on our Website(s), which are incorporated herein by reference and form an integral part of these Terms and Conditions of Business; as a result, these Complaints Handling Procedures shall apply to all transactions between us and our clients, to the extent that it does not impose and/or seeks to impose any obligations on us that we would not otherwise have, but for the United States Investment Services.

  • Appendix-1: Corridor of Impact and Right of Way – IllustrationAppendix-2: Minimization of impacts – Illustration: Ghogavadhar Village, Atkot-Gondal Appendix-3: Census and Socio-Economic Survey ScheduleAppendix-4: Outline of Resettlement Action Plan Appendix-5: Consultation FormatAppendix-6: Terms of Reference for RAP Implementing NGO Appendix-7: Complaints Handling Procedures – GSHP-IIAppendix-8: Monitoring Indicators for Physical Progress, Financial Progress and Grievance Redress1.

  • If your complaint is not resolved, please contact: ProRisk Complaints Manager Email: complaints@prorisk.com.au Phone: (03) 9235 5255 Your complaint will be considered in line with our Complaints Handling Procedures.

Related to Complaints Handling Procedures

  • Staff Vetting Procedures means vetting procedures that accord with good industry practice or, where requested by the Customer, the Customer’s procedures for the vetting of personnel as provided to the Supplier from time to time;

  • Ordering Procedures means the ordering and award procedures specified in Clause 6 (Ordering Procedures) and Framework Schedule 5 (Ordering Procedure);

  • AML/KYC Procedures means the customer due diligence (CDD) procedures of a Reporting Financial Institution pursuant to the anti-money laundering or similar requirements of the jurisdiction concerned to which such Reporting Financial Institution is subject.

  • Internal Procedures means in respect of the making of any one or more entries to, changes in or deletions of any one or more entries in the register at any time (including without limitation, original issuance or registration of transfer of ownership) the minimum number of the Warrant Agent’s internal procedures customary at such time for the entry, change or deletion made to be complete under the operating procedures followed at the time by the Warrant Agent, it being understood that neither preparation and issuance shall constitute part of such procedures for any purpose of this definition;

  • Bidding Procedures means the bidding procedures for the solicitation and submission of bids for a sale, reorganization, or other disposition of Sellers or all or substantially all of their assets approved by the Bankruptcy Court pursuant to the Bidding Procedures Order.

  • Policies and Procedures means the written policies and procedures of the Client in any way related to the Services, including any such policies and procedures contained in the Organic Documents and the Offering Documents.

  • Operating Procedures means the standard internal operating procedures and compliance policies established by the Company to implement the Compliance Plan.

  • Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;

  • Operation Procedures means the procedures contained in Annexure A hereto which the Contractor is obliged to follow when performing work on behalf of the company

  • Administrative Procedures means the Administrative Procedures of Minnesota Management & Budget developed in accord with M.S. 43A.04, subdivision 4.

  • Standard Operating Procedures or “SOP” means the procedures as specified in the Annexes or Attachments to the relevant Schedules;

  • Change Control Procedures Has the meaning given in Section 9.6(a) of the Agreement. Change Management or Change Management Process Means the processes relating to planning and performing all changes in DIR Customer's IT environment pertaining to the Services, including changes to individual components and coordination of changes across all components. The Change Management processes will support and include checkpoints to determine any potential or required Change Control Procedures. Chargeback Has the meaning given in Exhibit 4 of the Agreement.

  • Staff Vetting Procedure means the Authority’s procedures for the vetting of personnel and as advised to the Contractor by the Authority.

  • Remarketing Procedures means the procedures for conducting Remarketings set forth in Part II of these Articles Supplementary.

  • Delinquency Collection Policies and Procedures The delinquency collection policies and procedures of the Interim Servicer, a copy of which is attached to the Interim Servicing Agreement as Exhibit 11.

  • Direct Ordering Procedure means the ordering procedure set out in paragraph 2 of Schedule 5 (Ordering Procedure) of this Framework Agreement;

  • Servicing Procedures means the servicing procedures of Ford Credit relating to retail installment sale contracts originated or purchased by Ford Credit as the procedures may change.

  • Security Procedures means rules and regulations governing access to, and health and safety procedures while on, Government premises; and information technology security protocols;

  • Customary Servicing Procedures means procedures (including collection procedures) that the Assuming Institution (or, to the extent a Third Party Servicer is engaged, the Third Party Servicer) customarily employs and exercises in servicing and administering mortgage loans for its own accounts and the servicing procedures established by FNMA or FHLMC (as in effect from time to time), which are in accordance with accepted mortgage servicing practices of prudent lending institutions.

  • Data Safeguards means the highest industry-standard safeguards (including administrative, physical, technical, and procedural safeguards) against the destruction, loss, misuse, unauthorized disclosure, or alteration of the JBE Data or Confidential Information, and such other related safeguards that are set forth in Applicable Laws, a Statement of Work, or pursuant to JBE policies or procedures.

  • customs procedures means the treatment applied by the customs administration of each Party to goods which are subject to customs control.

  • railway operational procedures means procedures specified under any access agreement (as defined in the Railways Act 1993) or station lease;

  • Safeguards Monitoring Report means each report prepared and submitted by the Borrower to ADB that describes progress with implementation of and compliance with the EMP and the RP (as applicable), including any corrective and preventative actions;

  • Dispute Resolution Procedures means the procedures outlined in Annexure A of the MSA Determination.

  • Procedures shall collectively mean DST’s transfer agency procedures manual, third party check procedures, checkwriting draft procedures, Compliance + and identity theft programs and signature guarantee procedures;

  • Administrative Safeguards are administrative actions, and policies and procedures, to manage the selection, development, implementation, and maintenance of security measures to protect electronic PHI and to manage the conduct of Contractor’s workforce in relation to the protection of that information.