Complaints Handling Procedures definition

Complaints Handling Procedures means procedures for the handling of Complaints that
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Complaints Handling Procedures means procedures for the handling of Complaints that Communications Providers must have and comply with pursuant to Condition C4.2(a);
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Complaints Handling Procedures means procedures for the handling of Complaints that Regulated Providers must have and comply with pursuant to Condition C5.2(a);
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Examples of Complaints Handling Procedures in a sentence

  • The Model Complaints Handling Procedures (MCHPs) were revised in 2019 by the SPSO in consultation with all sectors.

  • DFAT’s Complaints Handling Procedures Relating to Procurement will apply.

  • The SPSO Complaints Handling Procedures is available on the SPSO website at https://www.spso.org.uk/how-complain-about-public-service.

  • We will handle all complaints in accordance with our Complaints Handling Procedures, a summary of which is set out on the Website.

  • If you are an eligible complainant and we cannot resolve your complaint to your satisfaction, you are entitled as set out in our Complaints Handling Procedures to refer your complaint to the Financial Ombudsman Service (“FOS”).

  • That the Committee1) Noted the outcomes of the Member Complaints Handling Procedures Working Group’s considerations; and2) Agreed that the revised Arrangements for Assessment, Investigation and Determination of a Complaint that a Member has failed to comply with the Members’ Code of Conduct set out in Appendix 1 of Report GOV19/15 be recommended to the National Park Authority for approval.

  • We will follow the "Complaints Handling Procedures" published on our Website(s), which are incorporated herein by reference and form an integral part of these Terms and Conditions of Business; as a result, these Complaints Handling Procedures shall apply to all transactions between us and our clients, to the extent that it does not impose and/or seeks to impose any obligations on us that we would not otherwise have, but for the United States Investment Services.

  • This is also articulated in our refreshed values and new Strategic Plan 2020-24.3Public sector complaints handling improvement• Our Support and Intervention Policy is not only about helping public bodies to develop their own capacity; it is also the mechanism by which we take proactive action if our monitoring of complaint handling identifies issues and shortcomings.• We reviewed and updated Model Complaints Handling Procedures, in consultation with stakeholders.

  • Appendix-1: Corridor of Impact and Right of Way – IllustrationAppendix-2: Minimization of impacts – Illustration: Ghogavadhar Village, Atkot-Gondal Appendix-3: Census and Socio-Economic Survey ScheduleAppendix-4: Outline of Resettlement Action Plan Appendix-5: Consultation FormatAppendix-6: Terms of Reference for RAP Implementing NGO Appendix-7: Complaints Handling Procedures – GSHP-IIAppendix-8: Monitoring Indicators for Physical Progress, Financial Progress and Grievance Redress1.

  • There was also recognition that our report was rather too long! In 2013 we have addressed the primary point, introducing a revised Complaints Handling Policy supplemented by Complaints Handling Procedures.

Related to Complaints Handling Procedures

  • Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;

  • Customary Servicing Procedures means procedures (including collection procedures) that the Assuming Institution (or, to the extent a Third Party Servicer is engaged, the Third Party Servicer) customarily employs and exercises in servicing and administering mortgage loans for its own accounts and the servicing procedures established by FNMA or FHLMC (as in effect from time to time), which are in accordance with accepted mortgage servicing practices of prudent lending institutions.

  • Data Safeguards means the highest industry-standard safeguards (including administrative, physical, technical, and procedural safeguards) against the destruction, loss, misuse, unauthorized disclosure, or alteration of the JBE Data or Confidential Information, and such other related safeguards that are set forth in Applicable Laws, a Statement of Work, or pursuant to JBE policies or procedures.

  • railway operational procedures means procedures specified under any access agreement (as defined in the Railways Act 1993) or station lease;

  • Procedures shall collectively mean DST’s transfer agency procedures manual, third party check procedures, checkwriting draft procedures, Compliance + and identity theft programs and signature guarantee procedures;