Complaints procedures definition

Complaints procedures. A complaint as described in 4.2 which does not involve an Expulsion or Removal of the Pupil must be made in accordance with the School's published complaints procedure, a copy of which is available on request. Every reasonable complaint shall receive fair and proper consideration and a timely response.
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Complaints procedures. A complaint about any matter of School policy or administration not involving a decision to permanently exclude or remove the Student must be made in accordance with the School's published Complaints Procedure, a copy of which is available on request. Every reasonable complaint shall receive fair and proper consideration and a timely response in line with the policy. Access: A Student who has been temporarily or permanently excluded from the School, or withdrawn by parents, shall remain away from the School and will have no right to enter School premises without the prior written permission of the School Director.
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Complaints procedures means the complaints procedures of the Clearing House from time to time.
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Examples of Complaints procedures in a sentence

  • The Trust’s Complaints procedures are readily available and published on the website.

  • Complaints procedures must provide reliable mechanisms to ensure that children are confident that using them will not expose them to risk of violence or punishment.

  • Complaints procedures should be kept separate from grievance procedures, (which concern staff issues e.g. conditions of service) and disciplinary procedures (which apply to the actions of staff in relation to failures to comply with job descriptions).

  • If the tenant remains dissatisfied, the tenant will be advised of the Council’s Complaints procedures.

  • Implementation of a Stakeholder Engagement/Residents Communication Plan, Complaints procedures, including complaints response procedures.

  • Complaints procedures shall be available at no cost to Customers.

  • Complaints procedures should also be available concerning the implementation of conditional release.

  • Complaints procedures are in place, are easily accessible and are easy to use.

  • Complaints procedures – the firm appointing the practitioner should be informed in writing of the name of a person who can be contacted to receive complaints about the services provided by the practitioner.

  • It is usually better for all parties if parental concerns / complaints can be resolved as quickly as possible, nevertheless, it is important that all educational establishments follow the corporate complaints procedure when complaints reach that stage ( available on Comhairle Web Site and from the Comhairle Offices ) • The Department of Education will ensure that schools are familiar with the Comhairle Complaints procedures.

Related to Complaints procedures

  • Complaints Procedure means the School's procedure for handling complaints from parents, as amended from time to time for legal or other substantive reasons, or in order to assist the proper administration of the School. It does not form part of the contract between you and the School. A copy of the most up-to-date procedure is on the School's website and is otherwise available from the School at any time upon request;

  • Dispute Resolution Procedures means the procedures outlined in Annexure A of the MSA Determination.

  • Policies and Procedures means the written policies and procedures of the Client in any way related to the Services, including any such policies and procedures contained in the Organic Documents and the Offering Documents.

  • Complaints means each of the following documents: