Dealing with complaints. Discussing and reviewing matters relating to orientation and in-service programs that are not part of the grievance process. The Hospital agrees to pay for time spent during regular working hours for representatives of the Union to attend such meetings.
Dealing with complaints. When the Customer considers that the Company has violated the legislation regulating the financial market, the Customer has the right to file a complaint with the VQF Self-Regulatory Organisation (VQF SRO) regarding possible violations of financial market legislation.
Dealing with complaints. Address complaints through email using a format agreed to by both parties.
Dealing with complaints. Discussing and reviewing matters relating to orientation and in-service programs that are not part of the grievance process. The following provision applies to any reorganization or restructuring which occurs on or after the date of ratification by both parties. In the event of reorganization or restructuring of the Hospital, which will have potential adverse effects upon employees in the bargaining unit, the parties agree that they will discuss possible ways and means of avoiding or minimizing the impact, including:
Dealing with complaints. If you have any complaints in connection with your purchase, as the case may be, you can notify us of your complaint at any of the contact details set out in this present GTC. Our Complaint Management service is always free of charge.
Dealing with complaints. Once a report or complaint has been received, there are several steps that must be followed by the relevant person:
a. Ensure that the victim is safe and analyse the report/complaint. Your first consideration when receiving a report or complaint should be the safety of the victim of the unacceptable behaviour. Try and create a comfortable environment where you can hear the report or complaint in private. Make sure that you are not pressuring the person and that you are in a position where you can express empathy yet analyse the report.
b. Gather all necessary information (interviews). Interviews will allow you to gather all the necessary information from the victim and other parties involved in the incident. During the interview:
i. Make sure to not pressure the victim and keep the atmosphere comfortable. Allow them to describe the incident at their own pace and take breaks when necessary;
ii. Do not let personal feelings or opinions cloud your perception of the situation. If you feel that you are too close to the topic or emotionally involved, redirect the victim to another person that they feel safe talking to;
iii. Conduct interviews in a private setting where only the interviewer and the interviewee is present;
iv. Try and conduct any interviews face to face, whenever possible. The structure of the interview could look as follows:
1. Let the person present the facts from their point of view;
2. Prepare questions – don’t openly doubt the credibility of the story rather clarify any uncertainties;
3. Document the interview by taking notes;
4. Explain future steps and what is going to happen next;
5. Contact eyewitnesses and the party accused of the unacceptable behaviour to schedule interviews with them.
c. Analyse all facts. Once you have all the facts and heard the viewpoints of all the parties involved, analyse the situation and reach a decision on how to deal with the incident.
d. Take relevant measures.
Dealing with complaints.
15.1. All complaints concerning the services provided by the Bank must be sent in writing to the following address: Byblos Bank Europe S.A. Compliance Officer Berkeley Square House London W1J 6DB Fax: +00 000 000 0000 E-mail: xxxxxxxxxx@xxxxxxxxxxxxx.xxx
15.2. If you are not satisfied with our response to a complaint, you may, subject to fulfilling eligibility criteria, refer your complaint to the Financial Ombudsman Service by following the complaints instructions at the following website: www.financial- xxxxxxxxx.xxx.xx
Dealing with complaints. 3.1 NHS employers and local trade unions should agree in partnership, a procedure designed to deal with cases where there has been a departure from the Dignity at Work Policy or where there has been an allegation of harassment or bullying.
Dealing with complaints. Complaints received by the Department or Councils in writing (letter or e-mail) or via phone calls relating to NSL staff and the service provided by them will be directed to NSL who will be responsible for investigating and responding to the complaint. NSL will forward a copy of the response to the Department who will forward a copy to Council The Department shall be responsible for investigating and responding to any complaints relating to the Department and shall forward a copy of any response to such complaints to the Council. All other complaints which fall outside the scope of this Agreement will be directed to the Council who will be responsible for investigating and responding to the complaint. Such complaints may include complaints regarding the condition of a car park, tariffs etc. Statistics on the number and nature of complaints reported to NSL and the Department as well as the outcome of complaints, will be reported to the Council by the Department on a monthly basis and discussed at the 3 monthly review meeting as detailed in Section 6.
Dealing with complaints. If you have any complaint about the holiday you should make it known as soon as possible to the trek leader and the supplier concerned (if applicable). If it is still unresolved at the end of your trip you must notify the High Places office within 30 days of your return where we will do our best to resolve it.