Dealing with complaints. 3) Discussing and reviewing matters relating to orientation and in-service programs that are not part of the grievance process. The Hospital agrees to pay for time spent during regular working hours for representatives of the Union to attend such meetings.
Dealing with complaints. When the Customer considers that the Company has violated the legislation regulating the financial market, the Customer has the right to file a complaint with the VQF Self-Regulatory Organisation (VQF SRO) regarding possible violations of financial market legislation.
Dealing with complaints. 3) Discussing and reviewing matters relating to orientation and in-service programs that are not part of the grievance process. The following provision applies to any reorganization or restructuring which occurs on or after the date of ratification by both parties. In the event of reorganization or restructuring of the Hospital, which will have potential adverse effects upon employees in the bargaining unit, the parties agree that they will discuss possible ways and means of avoiding or minimizing the impact, including:
Dealing with complaints. Address complaints through email using a format agreed to by both parties.
Dealing with complaints. Once a report or complaint has been received, there are several steps that must be followed by the relevant person:
Dealing with complaints. 7. Without prejudice to the responsibilities and public and parliamentary accountabilities for decisions set out in section 4, there are specific arrangements for dealing with complaints from individuals: Each Director has a procedure for dealing with complaints about the way in which particular cases have been dealt with by their Department. Where a complaint is not satisfactorily resolved by the relevant Director’s Department, the complainant is notified that they may refer the matter to the Attorney General. The Director ensures that the Attorney General is provided with all relevant information regarding the complaint and the case to which it refers. The Attorney General is able, but is not required in every case, to commission an independent review of the way in which the complaint has been handled. WITHDRAWN Attorney General’s Office July 2009 Xxxxxxxx Xxxxxxxx QC Attorney General Xxxx Xxxxx QC MP Solicitor General Xxxx Xxxxxxx QC Director of Public Prosecutions Xxxxxxx Xxxxxxxx Director, Serious Fraud Office Xxxxx Xxxxx QC Director of
Dealing with complaints. If you have any complaint about the holiday you should make it known as soon as possible to the trek leader and the supplier concerned (if applicable). If it is still unresolved at the end of your trip you must notify the High Places office within 30 days of your return where we will do our best to resolve it.
Dealing with complaints. Complaints received by the Department or Councils in writing (letter or e-mail) or via phone calls relating to NSL staff and the service provided by them will be directed to NSL who will be responsible for investigating and responding to the complaint. NSL will forward a copy of the response to the Department who will forward a copy to Council The Department shall be responsible for investigating and responding to any complaints relating to the Department and shall forward a copy of any response to such complaints to the Council. All other complaints which fall outside the scope of this Agreement will be directed to the Council who will be responsible for investigating and responding to the complaint. Such complaints may include complaints regarding the condition of a car park, tariffs etc. Statistics on the number and nature of complaints reported to NSL and the Department as well as the outcome of complaints, will be reported to the Council by the Department on a monthly basis and discussed at the 3 monthly review meeting as detailed in Section 6.
Dealing with complaints. 3.1 NHS employers and local trade unions should agree in partnership, a procedure designed to deal with cases where there has been a departure from the Dignity at Work Policy or where there has been an allegation of harassment or bullying.
Dealing with complaints. Xxxxx starts a complaint procedure when non-conformances of a product, according to the requirements, are found out. Complaints can be caused by: non-conformances of packaging and marks, quantity non-conformances, inappropriate quality of delivered products. Nonconformance can be found out: when a shipment is received/accepted, during the use in production and, at Xxxxx’x customer. According to the seriousness of the non-conformance and possible consequences, a complaint can be: a warning complaint (the products delivered are used, costs shall be covered by supplier), a complaint (the products delivered are returned to the supplier). A supplier is to respond to every complaint notice (telephone, e-mail) within the period of one (1) working day. All non-conforming products are to be eliminated and replaced in the period agreed between parties (see also table below).
