Dealing with complaints Sample Clauses

Dealing with complaints. Discussing and reviewing matters relating to orientation and in-service programs that are not part of the grievance process. The Hospital agrees to pay for time spent during regular working hours for representatives of the Union to attend such meetings.

Dealing with complaints. When the Customer considers that the Company has violated the legislation regulating the financial market, the Customer has the right to file a complaint with the VQF Self-Regulatory Organisation (VQF SRO) regarding possible violations of financial market legislation.

Dealing with complaints. Once a report or complaint has been received, there are several steps that must be followed by the relevant person: a. Ensure that the victim is safe and analyse the report/complaint. Your first consideration when receiving a report or complaint should be the safety of the victim of the unacceptable behaviour. Try and create a comfortable environment where you can hear the report or complaint in private. Make sure that you are not pressuring the person and that you are in a position where you can express empathy yet analyse the report. b. Gather all necessary information (interviews). Interviews will allow you to gather all the necessary information from the victim and other parties involved in the incident. During the interview: i. Make sure to not pressure the victim and keep the atmosphere comfortable. Allow them to describe the incident at their own pace and take breaks when necessary; ii. Do not let personal feelings or opinions cloud your perception of the situation. If you feel that you are too close to the topic or emotionally involved, redirect the victim to another person that they feel safe talking to; iii. Conduct interviews in a private setting where only the interviewer and the interviewee is present; iv. Try and conduct any interviews face to face, whenever possible. The structure of the interview could look as follows: 1. Let the person present the facts from their point of view; 2. Prepare questions – don’t openly doubt the credibility of the story rather clarify any uncertainties; 3. Document the interview by taking notes; 4. Explain future steps and what is going to happen next; 5. Contact eyewitnesses and the party accused of the unacceptable behaviour to schedule interviews with them. c. Analyse all facts. Once you have all the facts and heard the viewpoints of all the parties involved, analyse the situation and reach a decision on how to deal with the incident. d. Take relevant measures.

Dealing with complaints. Address complaints through email using a format agreed to by both parties.

Dealing with complaints. If you have any complaints in connection with your purchase, as the case may be, you can notify us of your complaint at any of the contact details set out in this present GTC. Our Complaint Management service is always free of charge.

Dealing with complaints. Discussing and reviewing matters relating to orientation and in-service programs that are not part of the grievance process. The following provision applies to any reorganization or restructuring which occurs on or after the date of ratification by both parties. In the event of reorganization or restructuring of the Hospital, which will have potential adverse effects upon employees in the bargaining unit, the parties agree that they will discuss possible ways and means of avoiding or minimizing the impact, including:

Dealing with complaints. ‌ 15.1. All complaints concerning the services provided by the Bank must be sent in writing to the following address: Byblos Bank Europe S.A. Compliance Officer Berkeley Square House London W1J 6DB Fax: +00 000 000 0000 E-mail: xxxxxxxxxx@xxxxxxxxxxxxx.xxx 15.2. If you are not satisfied with our response to a complaint, you may, subject to fulfilling eligibility criteria, refer your complaint to the Financial Ombudsman Service by following the complaints instructions at the following website: www.financial- xxxxxxxxx.xxx.xx

Dealing with complaints. In case of complaints, the supplier is sent a test report. Complaints, regardless of whether they have been noticed upon arrival, during subsequent processing or during use are to be analysed by the supplier immediately. All such activities are to be registered by the supplier, suitable stop-measures are to be taken and the buyer is to be informed upon request via 8D- report. Any incurring costs will be charged to the supplier.

Dealing with complaints. In case of incompletely or inadequately provided contracted travel services, the Traveller has the right to complaint and can initiate a complaint procedure with the representative of the travel agency or service provider on the spot, who will try to rectify the incompleteness or inadequacy. We emphasise that is in the interest of the Traveller to act in good faith and express the intent of resolving the complaint on the spot. If that is not possible, the Traveller must request a written confirmation from the representative of the travel agency or the service provider, showing that the service was not provided or that it was not provided in accordance with the Contract. The Traveller shall enclose the written and signed confirmation with the written complaint, which s/he is obliged to send to the Agency within 8 days after the travel ends, by registered mail to the following address: T&T Travel Boutique, travel agency/Sole Trader for tourism and business services, owner Xxxxxx Xxxxxxx, Xxxxxxxxxxx 0, 00 000 Xxxxxx, Xxxxxxx. If the Traveller lodges a complaint after the indicated deadline, the Agency shall not be obliged to address such a complaint. Each Traveller shall lodge the complaint separately. Collective complaints shall not be considered by the Agency. The Agency is obliged to issue a written decision on the complaint within 15 days after the receipt of the complaint and may postpone the deadline for the decision on the complaint by an additional 15 days, on grounds of gathering information. The Agency will address only those complaints for which the Traveller submits proof of having lodged them on spot in written form with the service provider, and the proof of failure to eliminate their cause on the premises. During the decision procedure and for a total of 15 or 30 days, as applicable, after lodging the complaint, the Traveller shall irrevocably reject mediation by any other person, arbitration by the Association of Croatian Travel Agencies or other institutions, as well as abstain from providing information to the media. During this period, the Traveller shall also waive the right to xxx. If, by fault of T&T Travel Boutique travel agency, a part of the program or services is not provided, the Traveller shall be entitled to receive compensation in the amount of the actual value of the services unused, which cannot include the services already used or the total price of the travel arrangement. The Traveller and the Agency shall try to resolve the...

Dealing with complaints. 3.1 NHS employers and local trade unions should agree in partnership, a procedure designed to deal with cases where there has been a departure from the Dignity at Work Policy or where there has been an allegation of harassment or bullying.