Customer Complaints Policy definition

Customer Complaints Policy means the policy describing the process to be followed by Us in responding to a complaint by You and which can be obtained on request or from Our website. Customer Contracts Regulations means the Electricity Industry (Customer Contracts) Regulations 2005. Customer Schedule means the front pages to this Contract and is further defined in clause 3.3.
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Customer Complaints Policy means the policy describing the process followed by Perth Energy in responding to a complaint raised by the Buyer which and which is available upon request from Perth Energy or from the Perth Energy website at xxxxx://xxx.xxxxxxxxxxx.xxx.xx/xxxx/xxxxxxxxxx.
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Customer Complaints Policy means our complaints policy for residential customers available at www.gofibre.co.uk/policies.
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Examples of Customer Complaints Policy in a sentence

  • The Council’s Customer Complaints Policy and procedures are available on the web site; the public can report a problem or concern via the ‘Report it’ option on the web front page.

  • The Customer Complaints Policy was updated and reported through Cabinet; the process of which is available on the website, where the public can also report a problem or concern via the StreetScene pages.

  • The Customer Complaints Policy advises students of the College's commitment to resolving all issues and problems quickly and as close to the source as possible, to the satisfaction of all concerned.

  • We will manage any complaint according to the Australian Standard on Complaints Handling AS/NZS ISO 10002-2014 and Our Customer Complaints Policy.

  • Complaints and Appeals received in accordance with the RAD’s Customer Complaints Policy and Procedure are statistically monitored and action taken as appropriate.

  • The Associations Customer Complaints Policy details the way in which complaints can be made and the timescales for responding.

  • For complaints about the way Archery GB has acted, please refer to the Customer Complaints Policy and Procedure.

  • A summary of our internal Customer Complaints Policy is available at www.zkb.co.uk.

  • The Customer Complaints Policy was updated and reported through Cabinet; the process of which is available on the website, where the public can also report a problem or concern via the Street Scene pages.

  • The Council’s Customer Complaints Policy and procedures are available on the web site; the public can report a problem or concern via the ‘Report it’ option on the web front page .

Related to Customer Complaints Policy

  • Service Complaints For service problems or complaints, you should contact your local utility by calling: AEP Ohio at 000.000.0000. IN THE EVENT OF AN ENERGY-RELATED EMERGENCY, SUCH AS A POWER OUTAGE OR DOWNED POWER LINE, PLEASE VACATE THE AREA BY A SAFE DISTANCE AND CALL YOUR LOCAL UTILITY or 911. Authorization/Representation/Letter of Agency:By entering into this Agreement, you authorize XOOM to act on your behalf under your local utility’s tariffs in accordance with the rules and regulations of the PUCO. You acknowledge that you are your local utility account holder, or a person legally authorized to execute this Agreement on behalf of the account holder for electricity service and are at least eighteen (18) years of age. You agree to authorize XOOM to obtain your credit information and you agree to authorize your local utility to release all information relating to your historical and current electricity usage, billing and payment history to XOOM or its authorized representatives. You acknowledge that XOOM has full authority to make all rates and tariff selections necessary to meet its obligations under this Agreement. You may rescind this authorization at any time by contacting XOOM. Neither your social security number, customer account number nor any other customer financial information will be released by XOOM, except where such release is required by court order or by Commission Order or Rule, without your affirmative written consent. Execution of this Agreement shall constitute authorization for the release of this information to XOOM.

  • Product Complaint means any oral, electronic or written communication that alleges deficiencies related to the identity, quality, durability, reliability, safety, effectiveness or performance of a marketed product, including failure of the product, labelling or packaging to meet specifications, whether or not the product is related to or caused the alleged deficiency. A complaint may allege that an Adverse Event or Medical Device Malfunction (as defined herein) has occurred.

  • Complaints means each of the following documents:

  • Customer User means an employee of Customer, a Customer Affiliate or Business Partner.

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue. New Service Request:

  • Policy Grievance is defined as a difference between the parties relating to the interpretation, application or administration of this Agreement. A policy grievance may be submitted by either party at Step 2 of the grievance procedure. A policy grievance shall be signed by a CLAC Representative and submitted to the Employer. A policy grievance submitted by the Employer shall be signed by the Employer or his representative.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Customer means the State agency or other entity identified in a contract as the party to receive commodities or contractual services pursuant to a contract or that orders commodities or contractual services via purchase order or other contractual instrument from the Contractor under the Contract. The “Customer” may also be the “Buyer” as defined in the PUR 1001 if it meets the definition of both terms.

  • Environmental Complaint shall have the meaning set forth in Section 4.19(d) hereof.

  • Claims Made Policies has the meaning set forth in Section 5.01(b).

  • Customer Content means all software, data (including personal data), information, text, images, audio, video, photographs, non-AVEVA or third-party applications, and other content and material, in any format, provided by Customer, any of Customer’s users, or on behalf of Customer that is stored in, or run on or through, the Products and Support Services.

  • Information Service Traffic means Local Traffic or IntraLATA Toll Traffic which originates on a Telephone Exchange Service line and which is addressed to an information service provided over a Party's information services platform (e.g., 976).

  • Supplier means the successful bidder who is awarded the contract to maintain and administer the required and specified service(s) to the State.

  • Customer Contract means any written contract or agreement (other than trade contracts) between Seller and any of its customers (or under which Seller has rights) which has been entered into and signed by the parties thereto in connection with the publication of the Directories and corresponding provision of Directory Services.

  • SMS means short message service provided by your mobile service provider which:

  • ACS means “asset-controlling supplier” as that term is defined in the Cap and Trade Regulations.

  • Fiserv means Fiserv, Inc., a Wisconsin corporation.

  • Privacy Policies has the meaning specified in Section 4.14(e).

  • Customer Application means an application or any set of applications that adds primary and significant functionality to the Embedded Capabilities and that is not primarily a substitute for any portion of Microsoft Power BI services.

  • Customer Proprietary Network Information (“CPNI”) is as defined in the Act.

  • Customer Service Agreement shall have the meaning as defined in the Master Agreement. “ Customer User” means an employee of Customer, a Customer Affiliate or Business Partner.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Grievance System means the overall system that includes:

  • Customer Specific Training means a private Course organized on demand specifically for Customer.

  • financial service supplier means any natural or juridical person of a Party wishing to supply or supplying financial services but the term “financial service supplier” does not include a public entity;