Customer Service Costs definition

Customer Service Costs means those direct customer service costs incurred by CollaGenex in connection with (i) warehousing the Products, (ii) distributing the Products to its customer accounts (including shipping and handling charges), (iii) order processing, billing and collection activities for such customer account, and (iv) bad debt expense incurred in connection thereto. "Customer Service Costs" shall not include A&S or similar costs.
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Customer Service Costs shall not include A&S or similar costs.
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Customer Service Costs means the cost incurred by a Party to xxxx and collect and to provide related Customer Services.
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Examples of Customer Service Costs in a sentence

  • The two detailed Excel files or workbooks for MVD Customer Service Costs and Third Party Costs contain multiple detailed worksheets or spreadsheets.

  • The City’s Utility Administration and Customer Service Costs would also remain the same, $1,361,000.

  • Customer Service Costs: Approximately 127,200 additional customer service calls per year to the voice response system are anticipated because of additional child support payments to TANF recipients.

  • Customer Service Costs in the Operating Expenses forecast shall be reduced by $140,000 and $220,000 for end of 2010 and 2011 as shown in Schedule 1.1 Row 3 and supported by calculations in Schedule 1.2 Row 29.

  • ExpenditureB1.1. Operating & Maintenance Costs B1.2. Customer Service Costs B1.3. Overhead Costs B1.4. Human Resources Register B2.

  • Effective workforce plans should include information and documentation in each of these areas: Required FTE’s and Grades Costs (broken out by full-time permanent and other than full-time permanent status).Include all positions including student programs (SCPE, STEP, WTOP, Coop, Summer Aids, etc.) Customer Service Costs.

  • This account is included in the rate base under the heading of Deferred charges, and the corresponding annual amortization charge is included under the heading Amortization and downgrading of Distribution and Customer Service Costs.

  • The self insurance risk premium for EMF Test Cases is calculated as:Level of Exposure X Probability of Occurrence= $100,000 * 16.67% = $16,670 per annum 1.7.4 Increased EMF Measurement and Customer Service Costs This refers to the additional costs associated with the provision of additional metering of EMF levels and the time taken to formally reply to an increasing number of individual concerns relating to EMFs, particularly when a new major research report or review on EMF is released.

  • Benchmarks of Customer Service Costs in Electrical UtilitiesDirect Energy Regulated Services (of Alberta)A study dated September 20, 2004 by Douglas Louth Associates Inc.

  • The Fee Schedule must be consistent with the City’s goals as described in this RFP, and must address the following specific items: • Customer Service Costs.

Related to Customer Service Costs

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Service Costs has the meaning ascribed thereto in Section 3.01.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Custom Local Area Signaling Service Features (CLASS) means certain call-management service features that are currently available from SBC-13STATE’s local networks. These could include: Automatic Call Back; Automatic Recall; Call Trace; Caller Identification and related blocking features; Calling Number Delivery; Customer Originated Trace; Distinctive Ringing/Call Waiting; Selective Call Forward; and Selective Call Rejection.

  • Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;

  • Passenger Services means, those railway passenger services provided by or on behalf of the Beneficiary pursuant to the permission to use track granted in accordance with the Track Access Agreement;

  • Maintenance and Support Services means the services provided by Contractor under Appendix F.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Customer/s for the purpose of this Offer shall mean a person who is using ICICI bank Netbanking services or holds a valid ICICI Bank VISA/MASTER Debit card/Prepaid card or holds a valid VISA/MASTER Credit Card issued by ICICI Bank and who has received communication from ICICI Bank with respect to the Offer.

  • Customer Site means the site owned or leased by the Customer or any other site used to provide the Service, which is directly connected to a PoP managed by Liquid Telecom, as set out in the COF;

  • Technical Support Services means the technical support and maintenance Services provided by us according to our then-current technical support policy and procedure listed at xxxxxxxxxxxxx.xxx (“Technical Support Policy”) when the Services are purchased.

  • Freight forwarding services means the activity consisting of organising and monitoring shipment operations on behalf of shippers, through the acquisition of transport and related services, preparation of documentation and provision of business information.

  • Maritime cargo handling services means activities exercised by stevedore companies, including terminal operators, but not including the direct activities of dockers, when this workforce is organised independently of the stevedoring or terminal operator companies. The activities covered include the organisation and supervision of:

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Transportation network company driver or “driver” means an

  • Basic generation service transition costs means the amount by

  • Customer Service Representative (or "CSR") shall mean any person employed with or under contract or subcontract to a Cable Operator to assist, or provide service to, customers, whether by telephone, writing service or installation orders, answering customers' questions in person, receiving and processing payments, or performing any other customer service-related tasks.

  • Retail Service and Maintenance Sector Means the service and maintenance of retail facilities which includes financial institutions, retail businesses, schools and hospitals but does not include commercial premises as defined.

  • Routine patient care costs means Covered Medical Expenses which are typically provided absent a clinical trial and not otherwise excluded under the Policy. Routine patient care costs do not include:

  • New Service Customers means all customers that submit an Interconnection Request, a Completed Application, or an Upgrade Request that is pending in the New Services Queue.

  • service supplier means any person that supplies a service;

  • Training Services means access to Red Hat training courses, including online courses or courses provided at a site as may be agreed by the parties.

  • Claims processing services means the administrative services performed in connection with the processing and adjudicating of claims relating to pharmacist services that include:

  • Processing Services means those services which are necessary to issue and service a Card and process a Transaction in accordance with Applicable Law.

  • Operations Support Systems (OSS means the suite of functions which permits CLEC to interface to the ILEC for pre-ordering, ordering, provisioning, maintenance/ repair and billing as described in the Attachment 07 – Operations Support Systems (OSS) herein.

  • Input Service Distributor means an office of the supplier of goods or services or both which receives tax invoices issued under section 31 towards the receipt of input services and issues a prescribed document for the purposes of distributing the credit of central tax, State tax, integrated tax or Union territory tax paid on the said services to a supplier of taxable goods or services or both having the same Permanent Account Number as that of the said office;