Customer Service Performance Standards definition

Customer Service Performance Standards has the definition provided in Section 3.02.
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Customer Service Performance Standards has the meaning assigned in Section 4.1.
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Customer Service Performance Standards. MBNA shall provide services to the Customers in accordance with MBNA's standard policies and practices in effect from time to time.
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Examples of Customer Service Performance Standards in a sentence

  • Specific terms and conditions relating to the implementation of the Customer Service Performance Standards are set forth in Appendix A.

  • Starting on the Effective Date, Liberty shall provide to Customer all services necessary for the administration of the Policies, including, the services described in Exhibit A (the "Customer Services"), at the levels of service set forth in Exhibit B (the "Customer Service Performance Standards") for the Customer Services Fees set forth in Exhibit I, as adjusted annually in accordance with Section 9.06.

  • Measurement Period January 1, 2023-December 31, 2023 Group 1: Customer Service Performance Standards 24% of Total Performance Penalty at Risk Contractor shall submit all Group 1 data on a monthly basis by the 10th of the following month for the previous month’s data.

  • APPENDIX 1 – Performance Standards APPENDIX 2 - Telephone Protocols APPENDIX 1 – CUSTOMER SERVICE PERFORMANCE STANDARDS Introduction One of Colac Otway Shire’s organisational values is Service and a key objective is to ensure all staff are committed to being customer focused and embrace the Customer Service Performance Standards.

  • Liberty shall provide to UFL the services described in Exhibit E (the "Customer Services") commencing, with respect to all UFL Policies, on April 1, 1998 and, with respect to all PNL Policies, on the date of Closing, at the levels of service set forth in Exhibit F (the "Customer Service Performance Standards") for the Base Fees set forth in Exhibit Q.

  • Liberty may subcontract any portion of the work to be performed under this Agreement without Customer's prior written consent so long as subcontractor complies with all relevant laws, Customer Service Performance Standards, and the terms and conditions of this Agreement.

  • The Customer Service Performance Standards adopted by the Commission are reflected in Attachment No. 1 to Appendix 1 of the Order.

  • January 1, 2022-December 31, 2022 Group 1: Customer Service Performance Standards 24% of Total Performance Penalty at Risk or Credit Contractor shall submit all Group 1 data on a monthly basis by the 10th of the following month for the previous month’s data.

  • Service credits may not be applied to charges for services other than the monthly site operations fee, and are Customer's sole remedy regarding the Uptime Standards and Customer Service Performance Standards.

  • Group 1: Customer Service Performance Standards 24% of Total Performance Penalty at Risk or Credit Contractor shall submit all Group 1 data on a monthly basis by the 10th of the following month for the previous month’s data.


More Definitions of Customer Service Performance Standards

Customer Service Performance Standards means the customer service performance standards contained in this Agreement, which the Concessionaire hereby acknowledges and agrees to meet, and which may be amended from time to time.
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Related to Customer Service Performance Standards

  • Performance Standards or “PS” shall mean the cleanup levels and other measures of achievement of the remedial action objectives, as set forth in the ROD.

  • Performance Standard means the acceptable range of performance for a Performance Indicator or a Service Volume that results when a Performance Corridor is applied to a Performance Target;

  • Control Performance Standard or “CPS” shall mean the reliability standard that sets the limits of a Balancing Authority’s Area Control Error over a specified time period.

  • Service Levels means the service levels to be met by the Services as referenced in the Contract Letter and set out in the Specification Schedule.

  • Key Performance Indicators or “KPIs” means the performance measurements and targets set out in Part 3 of Schedule 1 (Services) of this Framework Agreement;

  • Key Performance Indicator means a measure that captures the performance of a critical variable to expand and improve community-based corrections programs to promote offender success, ensure accountability, enhance public safety, and reduce recidivism.

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Performance Monitoring System has the meaning given to it in paragraph 1.1.2 in Part B of Schedule 6 (Service Levels, Service Credits and Performance Monitoring);

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Customer Services means the call centre for dealing with queries about your Card. You can contact Customer Services by calling 01 693 3333, or contacting us directly.

  • Capacity Performance Resource means a Capacity Resource as described in Tariff, Attachment DD, section 5.5A(a).

  • Service Standards means the set of Service Measures, Service Levels, conditions and Service Guarantee Payments as set out in Schedule 1;

  • Annual performance report means a written appraisal of the teaching staff member's performance prepared by the teaching staff member’s designated supervisor based on the evaluation rubric for his or her position.

  • Performance Indicators means the indicators for Project monitoring and evaluation set forth in the Operational Manual.

  • Performance Metrics means criteria established by the Administrator relating to any of the following, as it may apply to an individual, one or more business units, divisions, or Affiliates, or on a company-wide basis, and in absolute terms, relative to a base period, or relative to the performance of one or more comparable companies, peer groups, or an index covering multiple companies:

  • Service Descriptions means user manuals and other documentation relating to the Services that are made available to Customer by Provider in digital or hardcopy form, as updated from time to time.

  • Baseline Personnel Security Standard means the pre-employment controls for all civil servants, members of the Armed Forces, temporary staff and government contractors generally.

  • Energy Performance Score means the numeric rating generated by Portfolio Manager that compares the Energy usage of the building to that of similar buildings.

  • Performance Review means a summative evaluation of a teacher other than a beginning teacher and used to determine whether the teacher’s practice meets school district expectations and the Iowa teaching standards, and to determine whether the teacher’s practice meets school district expectations for career advancement in accordance with Iowa Code section 284.7.

  • Extreme performance coating means coatings designed for harsh exposure or extreme environmental conditions.

  • Performance Indicator means a measure of HSP performance for which a Performance Target is set; technical specifications of specific Performance Indicators can be found in the MSAA Indicator Technical Specifications document;

  • Continuous parameter monitoring system (CPMS means all of the equipment necessary to meet the data acquisition and availability requirements of the Prevention of Significant Deterioration program, to monitor process and control device operational parameters (for example, control device secondary voltages and electric currents) and other information (for example, gas flow rate, O2 or CO2 concentrations), and to record average operational parameter value(s) on a continuous basis.

  • Service Type means the customer class, partial customer class and/or group of customer classes, as set forth in a Transaction Confirmation.

  • Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;

  • Direct Award Criteria means the award criteria to be applied for the award of Call-Off Contracts for Standard Services set out in Part 1 of Schedule 6 (Award Criteria) of this Framework Agreement;