Initial Reaction Time definition

Initial Reaction Time means:
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Initial Reaction Time means the defined time between acknowledgement of entry of an Incident and the provision of a qualified response to the Customer. At priority "very high", the time is measured in real time. At all other priorities, the time is measured in business hours between 9am and 6pm local time.
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Initial Reaction Time means: (i) Asis will acknowledge the entry of a support case and give a qualified response to the Customer within the defined time; (ii) At all other priorities the time is measured in business hours that fall in Asis’ Support Hours
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Examples of Initial Reaction Time in a sentence

  • CAS Service Hours and Service Language Service DeskLanguage: English Availability: 24 x 7 Service DeliverySystems with PRD: English: 24 x 7Systems with NON-PRD: English: 24 x 5, excluding weekends Delivery non-EU only CAS Initial Reaction Time (“IRT”)Initial Reaction Time SLA for reactive Ticket based services can be agreed as and only if specified in the applicable Order Form.

  • CAS Initial Reaction Time (“IRT”) Initial Reaction Time for reactive Incident Ticket-based services can be agreed upon as and only if specified in the applicable Order Form.

  • Service Levels for CAS SAP FIONEER TECHNICAL OPERATIONS can be defined as following:• Service Times and Service Language• Initial Reaction Time The specific values for each of the Service Levels will apply as defined below in this section or otherwise specified and agreed in the applicable Order Form and will apply based on the definition for Ticket priorities.

  • Low An amount equal to 1.0% of the-then current monthly Subscription Fees for each occasion (not to exceed 3 occurrences) that Asis fails to respond within the appropriate Initial Reaction Time.

  • The impact of increased traffic can be considered local in extent, short term in duration with the overall impact being negative with low significance.

  • Medium An amount equal to 2.5% of the-then current monthly Subscription Fees for each occasion (not to exceed 3 occurrences) that Asis fails to respond to within the appropriate Initial Reaction Time.

  • SAP Solution Manager Enterprise Edition – as described in Section 2.4 Global message handling by SAP for problems related to Enterprise Support Solutions (excluding software to which special support agreements apply), including Service Level Agreements for Initial Reaction Time and Corrective Action (for more information refer to Section 2.1.1).

  • Service Levels for Application Management Services can be defined as following- Initial Reaction Time- Solution Time (if agreed in the Order Form)- Service TimeThe specific values for each of the above Service Levels will be specified in the relevant Order Form.

  • CAS Service Hours and Service Language Service DeskEnglish: 24 x7Japanese: Mon-Fri, 9.00 a.m - 6.00 p.m. JST (UTC +9) Service DeliverySystems with PRD: English: 24 x 7Systems with NON-PRD: English: 24 x 5, excluding weekends CAS Initial Reaction Time (“IRT”)Initial Reaction Time SLA for reactive Ticket based services can be agreed as and only if specified in the applicable Order Form.

  • CAS Initial Reaction Time (“IRT”) Initial Reaction Time SLA for reactive Ticket based services can be agreed as and only if specified in the applicable Order Form.


More Definitions of Initial Reaction Time

Initial Reaction Time means:o The Customer will acknowledge the entry of a Support Case and give a qualified response to the End Customer within the defined time;o at priority "very high", the time is measured in real time irrespective of the Customer's regular office hours;o at all other priorities, the time is measured in business hours that fall in the Customer's regular office hours.
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Related to Initial Reaction Time

  • COMPLETION TIME means the period by ‘date/month’ specified in the ‘Letter of Intent/Award’ or date mutually agreed upon for handing over of the intended scope of work, the erected equipment/plant which are found acceptable by the Engineer, being of required standard and conforming to the specifications of the Contract.

  • Execution Time means the date and time that this Agreement is executed and delivered by the parties hereto.

  • Notification Time means 1:00 p.m., New York time, on a Local Business Day.

  • Termination Time means the time at which the right to exercise Rights shall terminate pursuant to Section 5.1 hereof.

  • Closing Press Release has the meaning set forth in Section 5.4(b).

  • Offer Closing Date has the meaning set forth in Section 1.01(f).

  • Transformation time means the time difference between a change of concentration or flow (t0) at the reference point and a system response of 50 per cent of the final reading (t50).

  • Separation Time means the close of business on the earlier of (i) the tenth business day (or such later date as the Board of Directors of the Company may from time to time fix by resolution adopted prior to the Separation Time that would otherwise have occurred) after the date on which any Person commences a tender or exchange offer which, if consummated, would result in such Person's becoming an Acquiring Person and (ii) the Flip-in Date; provided, that if the foregoing results in the Separation Time being prior to the Record Time, the Separation Time shall be the Record Time and provided further, that if any tender or exchange offer referred to in clause (i) of this paragraph is cancelled, terminated or otherwise withdrawn prior to the Separation Time without the purchase of any shares of Common Stock pursuant thereto, such offer shall be deemed, for purposes of this paragraph, never to have been made.

  • Target Completion Date has the meaning given such term in Section 3.3(b).

  • Pre-Closing Straddle Period means the portion of the Straddle Period ending on the Closing Date.

  • Pre-Closing Period means any taxable period ending on or before the Closing Date.

  • SOFR Determination Time means 3:00 p.m. (New York time) on the U.S. Government Securities Business Day, at which time Compounded SOFR is published on the FRBNY’s Website.

  • Merger Closing Date the Closing Date (as defined in the Merger Agreement).

  • New Services Queue Closing Date means each April 30 and October 31 shall be the Queue Closing Date for the New Services Queue comprised of Interconnection Requests, Completed Applications, and Upgrade Requests received during the six-month period ending on such date. “New York ISO” or “NYISO” shall mean the New York Independent System Operator, Inc. or any successor thereto.

  • Resolution Time means 1:00 p.m., New York time, on the Local Business Day following the date on which the notice is given that gives rise to a dispute under Paragraph 5.

  • Scheduled operation time means the scheduled operating hours of the System for the month. All planned downtime on the system would be deducted from the total operation time for the month to give the scheduled operation time.

  • Books Closure Date means the date and time to be determined by the Manager on which the register of Unitholders will be closed for the purpose of determining the entitlements of Unitholders to a Distribution;

  • Project Completion Date means the date on which the Completion Certificate is issued;

  • Valuation Time means the close of business in the city of the Valuation Agent on the Local Business Day before the Valuation Date or date of calculation, as applicable, provided that the calculations of Value and Exposure will be made as of approximately the same time on the same date.

  • Anticipated Closing Date means the anticipated closing date of any proposed Qualified Sale Transaction, as determined in good faith by the Board of Directors on the Applicable Date.

  • Escrow End Date has the meaning specified in the Escrow Agreement.

  • Target Closing Date means three (3) Business Days following receipt of the Approval and Vesting Order, or such other date as the Parties may agree.

  • Post-Closing Period means any taxable period (or portion thereof) beginning after the Closing Date.

  • Initial Closing Price means the RI Closing Value of a Reference Item on the Strike Date

  • Post-Closing Straddle Period means the portion of a Straddle Period beginning the day after the Closing Date.

  • Completion Deadline means the date by which the Arrangement is to be completed, which date shall be April 30, 2014 or such later date as may be agreed to in writing by the Parties;