KPI Failure definition

KPI Failure a failure to meet the Target Performance Level in respect of a Key Performance Indicator;

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KPI Failure means any failure by the Exult Supplier to achieve a KPI;

KPI Failure means a failure to meet the Target Performance Level in respect of a KPI;

Examples of KPI Failure in a sentence

• If, in the next Measurement Period, it achieves Service Availability of 98.5%, it will incur a Minor KPI Failure and accordingly accrue 1 Service Point, but as the failure is a Repeat Failure, this amount is doubled and so the Supplier will incur 2 Service Points for the failure (i.e. SP = 1 x 2).

• If, in the next Measurement Period, it achieves Service Availability of 96.5%, it will incur a Severe KPI Failure and accordingly accrue 3 Service Points, but as the failure is a Repeat Failure, this amount is doubled and so the Supplier will incur 6 Service Points for the failure (i.e. SP = 3 x 2).

• If the Supplier achieves Service Availability of 96.5% in a given Measurement Period, it will incur a Severe KPI Failure for Service Availability in that Measurement Period and accordingly accrue 3 Service Points.

• If the Supplier achieves Service Availability of 98.5% in a given Measurement Period, it will incur a Minor KPI Failure for Service Availability in that Measurement Period and accordingly accrue 1 Service Point.

• Service Performance Reports will be prepared by the Exult Country Representative and shall include information, as applicable, on the RSLs, KPIs, KPI Failures, Key Incidents and the procedures followed in relation to them and shall set out the measures required to reduce the likelihood of a recurrence of the relevant KPI Failure and/or Key Incidents.

More Definitions of KPI Failure

KPI Failure means a failure to meet the Target Performance Level in respect of a Key Performance Indicator.

KPI Failure has the meaning set forth in Section 3.10(b).

KPI Failure means an instance where the Concessionaire fails to carry out the Services to the standard required by the KPI Framework;

KPI Failure means, subject to Clause 33 of Schedule 2 of these Call-Off Terms and Conditions, any failure to comply with the requirements and provisions of any KPI, which for the avoidance of doubt is any Primary KPI Failure and any Secondary KPI Failure. Any KPI Failure may be a Repeat KPI Failure.

KPI Failure has the meaning (Performance Levels); given in Schedule 2.2

KPI Failure means a failure to achieve certain KPIs as defined in Clause 7.2;

KPI Failure has the meaning given to it in Clause 2(a) of Schedule 5.