L2 definition
Examples of L2 in a sentence
Partner shall ensure that only support cases that could not be reasonably resolved with the help of the Documentation and knowledge base are escalated to EVBox’s L2 support.
The Parties agree that the obligations related to the provision of support services for the Products are divided in two levels, L1 and L2, and that the support actions expected from the Parties, as the case may be, are defined in the table below for each support level.
Where Partner is Responsible for L1 support, Partner shall be responsible for the escalation of support cases from L1 to L2.
After all of the requirements defined for Substantial Completion have been completed by the Contractor, as defined in Schedule B and Schedule L-2, a Certificate of Substantial Completion shall be submitted by the Contractor for execution by Owner and Contractor.
The escalation to EVBox’s L2 support shall be made in accordance with the conditions set out hereunder.