Microsoft SLA definition

Microsoft SLA means the commitments which Microsoft makes regarding delivery and/or performance of the Online Services published at https://www.microsoft.com/en-us/Licensing/product-licensing/products or at an alternative site identified by Microsoft from time to time.

Microsoft SLA means a commitment from Microsoft that it will, upon NewCo’s request and throughout the Transition Period:

Microsoft SLA means the Microsoft Service Level Agreement that applies to the Services and can be found at: https://www.microsoft.com/licensing/docs/view/Service‐Level‐Agreements‐SLA‐for‐Online‐Services.

Examples of Microsoft SLA in a sentence

• In the event of a service failure, the Customer may contact Sure who will use commercially reasonable efforts to resolve the issue in accordance with Clause 3.1. Where necessary, Sure will escalate the claim to Microsoft in accordance with the terms of the Microsoft SLA.

• If Customer has a claim relating to a Microsoft SLA, Customer will promptly notify CORE BTS, INC.

• In accordance with the Microsoft SLA we will escalate your claim pursuant to the Microsoft SLA, we may at our sole discretion provide you with a service credit but in the event that Microsoft does not accept your claim pursuant to the Microsoft SLA, we will not provide you with a service credit.

• With the advent of COVID-19 vaccines offering significant protection against the virus, 89% of the 7,500 resident seafarers working in Singapore’s port waters have received at least one dose of the vaccine, and 82% have been fully vaccinated.

• Service Request Type Request Completion Administration: • New password or password reset • New account • Web administration • General Q&A 48 hours (normal business hours) Configuration: • Change to existing application/system • File restore 72 hours (normal business hours) Hardware move, add or change Within 14 business days Server Availability Service Level Based on Microsoft SLA: server availability is subject to Next Business Day Support, minimum.

• For the services provided by Microsoft, the Microsoft Cloud Agreement, Microsoft’s online service terms, the Microsoft SLA and the Microsoft definitions (see Section 7.2) apply in their respective valid versions.

• The penalty clause relating to Microsoft Cloud Services is described in the Microsoft SLA (see Section 7.2).

• The Supplier does not guarantee that the Products will be continuously available or free from service failures, however the Microsoft SLA makes certain commitments as to the Products and in the event of a service failure, the Customer may be entitled to raise a claim with the Supplier pursuant to the Microsoft SLA.

• By using Azure services, the Customer is subject to the Microsoft SLA - Service Level Agreement for Microsoft Online Services can be found here.

• Pricing for the Microsoft SLA renewal was received from CDW/G and Dell.

More Definitions of Microsoft SLA

Microsoft SLA means the commitments which Microsoft makes regarding delivery and/or performance of the Online Services published at https://go.microsoft.com/fwlink/?linkid=272026 or at an alternative site identified by Microsoft from time to time.

Microsoft SLA means the commitments which Microsoft makes regarding delivery and/or performance of the Online Services published at https://tinyurl.com/tvl5z5h or at an alternative site identified by Microsoft from time to time.