Mystery Shopping definition

Mystery Shopping means a type of assessment which may be undertaken by the thebigword or an independent body to assess whether the Services are being performed by a Linguist in accordance with specific contractual requirements.
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Mystery Shopping means a marketing research method, whereby retail outlets (in this case — branches and websites of financial companies) are visited under a certain cover story (in this case — as borrowers who want to apply for a loan) in order to assess the visit according to the established parameters.
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Examples of Mystery Shopping in a sentence

  • Mystery Shopping is an activity aimed at reviewing the quality of the service model of branches form the first contact of the potential customer to confirm the ability to bring in non-customers.

  • A Mystery Shopping exercise tested whether retailers provide information on the rights of consumers in case they receive a faulty product.

  • This program shall include, at a minimum, periodic on-site visitation of branch offices, and a Mystery Shopping program (except for AMC), all designed to test the Ameriquest Parties’ employees’ compliance with this Settlement Agreement and the Ameriquest Parties’ policies and procedures regarding the Loan origination and funding process.

  • In 2010, eight in ten online shoppers used a price comparison website to research their purchases, yet as was shown in a recent Mystery Shopping study of price comparison websites, only a low proportion of price comparison websites (17%) give customers the option of offers available from other Member States.

  • Mystery Shopping Audit is conducted by MSIL where anonymous inspectors posing as customers check adherence to MSIL guidelines (Sales Operating Procedures (‘ SOP’) and System and Process Guides (‘SPG’)) to check the courtesy, service, efficiency, etc.

  • ECC-Net, Online Cross-border Mystery Shopping – State of the e-Union, October 2011 http://ec.europa.eu/consumers/ecc/docs/mystery_shopping_report_en.pdfsituations.182 But the public consultation and Commission research make clear that other advertising restrictions are more specific and may be more difficult to justify under the fundamental freedoms of the TFEU.

  • However, this type of Mystery Shopping Audit does not pertain to the issue of discounts given by dealers.

  • Mystery Shopping Audit at certain places is conducted by the dealers amongst themselves to check and prevent the giving of additional or unfair discounts.

  • Before the Commencement of Mystery Shopping Projects Research Practitioners: General1.

  • MSIL’s independent agency conducted a Mystery Shopping Audit by posing as a customer to dealerships, checking whether extra discount is being offered.

Related to Mystery Shopping

  • Grocery store means any retail establishment, the business of which consists of the sale of food, food products, or beverages for consumption off the premises.

  • Museum means a non-profit making, permanent institution in the service of society and of its development, and open to the public, which acquires, conserves, researches, communicates and exhibits, for purposes of study, education and enjoyment, material evidence of people and their environment;