Outbound Calls definition

Outbound Calls means calls made by the Customer (or its servants or agents) to anywhere in Malaysia or globally;
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Outbound Calls means all Calls originating from either the New York Facility or the Port St. Lucie Facility, including, but not limited to, calls to Customers, prospective customers or other calls related to the Services.
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Outbound Calls shall have the meaning set forth in Section 1 (Services) of Exhibit A (Standard Terms and Conditions) of this Agreement.
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Examples of Outbound Calls in a sentence

  • Average Handle Time (AHT) for Inbound Calls and Outbound Calls and Chats supported under an Order, means the ****.

  • Table 4: Baseline Rate Per Hour Table As of the Effective Date Business Mobility **** **** Consumer Mobility **** **** Consumer Wired **** **** Indirect **** **** For any program element where Agents supporting Inbound Calls or Outbound Calls or Chats are located entirely at OMC locations within the United States and Canada (“North America Program(s)”) as of the Effective Date of this Agreement, AT&T may elect to permit Supplier to provide such support from approved countries (as set forth in Appendix K).

  • Bi-annual [ * * * ] Outbound Calls Volume / Rate - Current Year actuals.

  • Exhibit P-1- Price Chart(s), version 1.0, Effective Date: August 1, 2013 Channel Inbound Calls, Outbound Calls & Chats (the “Baseline Rate per ****”) Manual Transaction Processing (non- Calls or Chats) (the “Baseline Rate per Hour”) **** **** **** By not later than ****, the Parties shall meet and review the CPH estimates used in determining the Transaction Fees in the Version 21 price chart below and review for comformance with Section 4 of Appendix B (Supplier’s Prices) of the Agreement.

  • The Parties understand that a Vendor’s expenses and resource availability for handling Outbound Calls may change considerably over time.

  • In the event that Supplier fails to meet or exceed (a) the same Service Level Performance Metric (as defined in Appendix B) for **** in any **** or **** in any ****, or (b) **** or more Service Level Performance Metric’s for **** in any **** or **** in any ****, AT&T may elect to have AT&T or its designated third party perform such Transactions requiring Manual Transaction Processing, Inbound Calls, Outbound Calls and ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION.

  • Financial Services - Collections Consumer CLEC Treatment Collections – Inbound/ Outbound Calls (pAptis only) 18 months WIN shall provide to TAS Online collection support to include Inbound/Outbound call support to customers.

  • Seller assumes all expenses related to the sending of Contacts to Provider, including provision of telecommunication lines and the bearing of network costs associated with routing Outbound Calls to the Facility.

  • Chats for **** that failed such requirement in (a) or (b) above resulting in more than the Threshold Percentage of Transactions requiring Manual Transaction Processing, Inbound Calls, Outbound Calls and/or Chats (up to ****) of the Transactions requiring Manual Transaction Processing, Inbound Calls, Outbound Calls and/or Chats processed.

  • For such North America Program(s) and for any program element **** where Agents support Inbound Calls or Outbound Calls or Chats at OMC locations within the United States and Canada (together with any North America Program, an “Eligible Program”), the Parties shall agree in writing on a threshold for the amount of volume of Contacts to be supported by Agents outside of the United States and Canada.

Related to Outbound Calls

  • Customer Software means software which is owned by or licensed to the Customer, including software which is or will be used by the Supplier for the purposes of providing the Goods and/or Services but excluding the Supplier Software;

  • Network Interface Device or "NID" is a Network Element (including all of its features, functions and capabilities) that includes any means of Interconnection of End User Customer premises wiring to Qwest's distribution plant, such as a cross connect device used for that purpose. "New Service Provider" means the Party to which an End User Customer switches its local Exchange Service or the Party to which an End User Customer is porting its telephone number(s).

  • Customer Service means Company’s customer service telephone service department or representatives.

  • Prepaid calling service means the right to access exclusively telecommunications services, which must be paid for in advance and which enables the origination of calls using an access number or authorization code, whether manually or electronically dialed, and that is sold in predetermined units or dollars of which the number declines with use in a known amount.

  • Service Desk means the single point of entry for all Service Tickets and Service Requests which can be accessed over the phone, by email or via our portal.