Support Services means support in relation to the use of, and the identification and resolution of errors in, the Hosted Services, but shall not include the provision of training services;
Multiphase professional services contract means a contract for the providing of professional
Training Services means access to Red Hat training courses, including online courses or courses provided at a site as may be agreed by the parties.
Software Services means services that Customer provides to you that make available, display, run, access, or otherwise interact, directly or indirectly, with the Products. Customer must provide these services from data center(s) through the Internet, a telephone network or a private network, on a rental, subscription or services basis, whether or not Customer receives a fee. Software Services exclude any services involving installation of a Product directly on any End User device to permit an End User to interact with the Product.
Educational Services means educational training provided to Entitled Students at a School;
Statement of Work means the description of activities performed in completing the Project, as specified in the Contract and as may be amended.
Managed Services means the services provided by a Client to End Users using the SaaS and Client’s intellectual capital and/or additional services supplied by Client.
Additional Services shall have the meaning set forth in Section 2.03(a).
Service Level Agreement or SLA means the processes, deliverables, key performance indicators and performance standards relating to the Services to be provided by the Service Provider;
Implementation Services means the supply, configuration and programming of Customer Equipment and/or Services and training where set out in an Order.