Problem escalation definition

Problem escalation means the agreed procedure for alerting and notifying increasingly senior members of ACT of the non-resolution of problems.
Sample 1Sample 2Sample 3
Problem escalation means the agreed procedure for alerting and notifying increasingly senior members of the Service Provider’s management of the non-resolution of problems.
Sample 1Sample 2Sample 3
Problem escalation means the agreed procedure for alerting and notifying increasingly senior members of the Youth Work Ireland’s management of the non- resolution of problems.
Sample 1

Examples of Problem escalation in a sentence

  • Problem escalation contacts should be clearly provided by the CSP/Partner.

  • These reportsmade up 19% of the sample in the Talaki but only 9% in the Taimi.

  • Problem escalation shall be handled using the Contractor’s resolution process as provided in the Technical proposal of RFP #18-038 (see Exhibit H).

  • Develop and periodically update Incident and Problem escalation procedures, and distribute such procedures to designated Authorized Users upon DIR’s review and approval.

  • Problem escalation shall be handled using the Contractor’s resolution process as provided in the Technical proposal of RFP #xxx (see Exhibit C).

  • Problem escalation shall be handled using the Contractor’s resolution process.

  • An ITIL best practice help desk must provide:• Single point of contact for IT interruptions• Computer or software consultations• Tracking capabilities of all incoming problems• Problem escalation procedures• Problem resolutionImplementation of best practices for help desk services is outlined in the service management best practices section of ITIL version 3.

  • For online complaint procedure: 2.1 Providing a single point contact for Registration of complaints through Telephone/Email/Online portal.2.2 Maintain help-desk telephone number with minimum 2 lines for complaint registration and the response time should not be more than 2-3 minutes for complaint registration.2.3 Maintain an updated on-line help-desk Ticketing Tool.2.4 Problem escalation contact details, in case of service levels not adhered.2.5 Identification and resolution of chronic faults and problems.

  • Problem escalation procedures should also be established and documented for times when teams cannot come to consensus or closure on issues among themselves.

  • CRAs or others) • Time support staff are available • Expected response time • Problem escalation process • Problem tracking and resolution communication process • Disaster recovery plan.


More Definitions of Problem escalation

Problem escalation the agreed procedure for alerting and notifying increasingly senior members of the Supplier’s management of the non-resolution of problems.
Sample 1
Problem escalation means the procedure for alerting and notifying increasingly senior members of Cygnia’s manage- ment of the non-resolution of problems as set out in Schedule B.
Sample 1

Related to Problem escalation

  • Problem means an unknown underlying cause of one or more Incidents. It becomes a Known Error when the root cause is known and a temporary workaround or permanent alternative has been identified.

  • Root Cause Analysis Report means a report addressing a problem or non-conformance, in order to get to the ‘root cause’ of the problem, which thereby assists in correcting or eliminating the cause, and prevent the problem from recurring.

  • Year 2000 Problem as used herein means any significant risk that computer hardware or software used in the receipt, transmission, processing, manipulation, storage, retrieval, retransmission or other utilization of data or in the operation of mechanical or electrical systems of any kind will not, in the case of dates or time periods occurring after December 31, 1999, function at least as effectively as in the case of dates or time periods occurring prior to January 1, 2000.

  • Escalator means a power driven, inclined, continuous stairway used for raising or lowering passengers.

  • Downtime means the Total Minutes in the Month during which the Cloud Service (or Servers for Server Provisioning) does not respond to a request from SAP’s Point of Demarcation for the data center providing the Cloud Service (or Server for Server Provisioning), excluding Excluded Downtime.

  • Yearly (1/Year) sampling frequency means the sampling shall be done in the month of September, unless specifically identified otherwise in the effluent limitations and monitoring requirements table.

  • Corrective Maintenance means the maintenance which is required when an item has failed or worn out, to bring it back to working order, which may also include those services necessary to partially restore, renew or strengthen an existing Department facility or system, following damage caused by use or normal wear and tear.

  • LMP means the market clearing price for energy at a given location in a Party’s RC Area, and “Locational Marginal Pricing” shall mean the processes related to the determination of the LMP.

  • Service Level Failure means a failure to perform the Software Support Services fully in compliance with the Support Service Level Requirements.

  • Commissioning means the process for determining the need for and for obtaining the supply of healthcare and related services by the Trust within available resources.

  • Yearly (1/Year) sampling frequency means the sampling shall be done in the month of September, unless specifically identified otherwise in the effluent limitations and monitoring requirements table.

  • Planned Outage means the removal of equipment from service availability for inspection and/or general overhaul of one or more major equipment groups. To qualify as a Planned Outage, the maintenance (a) must actually be conducted during the Planned Outage, and in Seller’s sole discretion must be of the type that is necessary to reliably maintain the Project, (b) cannot be reasonably conducted during Project operations, and (c) causes the generation level of the Project to be reduced by at least ten percent (10%) of the Contract Capacity.

  • Commissioning Tests means all of the procedures and tests which, in accordance with the Reasonable and Prudent Standard, and in compliance with industry guidelines, practices and standards, are:

  • Recalibration means the adjustment of all DRG weights to reflect changes in relative resource consumption.

  • Corrective Measure means a measure as defined in Article 3, point 16, of Regulation (EU) 2019/1020;

  • Commissioning test means tests applied to a distributed generation facility by the applicant after construction is completed to verify that the facility does not create adverse system impacts and performs to the submitted specifications. At a minimum, the scope of the commissioning tests performed shall include the commissioning test specified in Institute of Electrical and Electronics Engineers, Inc. (IEEE) Standard 1547 Section 5.4 "Commissioning tests".

  • Operational Acceptance Tests means the tests specified in the Technical Requirements and Agreed Project Plan to be carried out to ascertain whether the System, or a specified Sub system, is able to attain the functional and performance requirements specified in the Technical Requirements and Agreed Project Plan, in accordance with the provisions of GCC Clause 27.2 (Operational Acceptance Test).

  • Root Cause Analysis means a method of problem solving designed to identify the underlying causes of a problem. The focus of a root cause analysis is on systems, processes, and outcomes that require change to reduce the risk of harm.

  • Punchlist Items means any items necessary at the time of the issuance of a temporary certificate of occupancy to complete fully the renovation of the Project Facilities in accordance with the Plans and Specifications for the Project Facilities, or required for the issuance of a final certificate of occupancy or its equivalent.

  • Service Level means the standard set forth below by which IBM measures the level of service it provides in this SLA.

  • Baseline Schedule means the initial time schedule prepared by Contractor for Owner’s information and acceptance that conveys Contractor’s and Subcontractors’ activities (including coordination and review activities required in the Contract Documents to be performed by A/E and ODR), durations, and sequence of work related to the entire Project to the extent required by the Contract Documents. The schedule clearly demonstrates the critical path of activities, durations and necessary predecessor conditions that drive the end date of the schedule. The Baseline Schedule shall not exceed the time limit current under the Contract Documents.

  • Service Level Standards has the meaning ascribed thereto in Section 2.1 hereof.

  • Baseline means the “Initial Small Business Lending Baseline” set forth on the Initial Supplemental Report (as defined in the Definitive Agreement), subject to adjustment pursuant to Section 3(a).

  • Start-Up Testing means the completion of applicable required factory and start-up tests as set forth in Exhibit C.

  • Nonconformance as used in this clause means a condition of any hardware, software, material, or service/workmanship in which one or more characteristics do not conform to requirements.

  • Expanded learning means before school, after school, summer, or intersession learning programs that focus on developing the academic, social, emotional, and physical needs and interests of pupils through hands-on, engaging learning experiences. It is the intent of the Legislature that expanded learning programs are pupil-centered, results driven, include community partners, and complement, but do not replicate, learning activities in the regular school day and school year. (EC Section 8482.1[a])